IK
Irma K

1 reviews | Active since Aug 2017

19 Jul 2018, 07:49

COMPLAINT ON WIFI CONNECTION

Good day. I know that there was a problem with Cell C LTE WiFi Connection. Mweb sent an sms that is is resolved yesterday, but I still have problems. It says Connected but then it want me to sign in to the WiFi Network with password en username. It still does not want to work. I am really unhappy regarding this and I work in the day. I do not have access to phone during the day or after hours to hold on for hours and waste my airtime. I want this resolved because I am paying for a service which I do not receive or can use !!!! My office number is: ********** 188 or after work ********** 134

0
Replies (2)
Mweb
Mweb's reply19 Jul 2018, 14:06
Official

Good Day Irma.

When have been unable to contact you since this was logged, we have left a voice mail explaining that there was a nation wide Cell C LTE outage.

This has since been resolved, restart your router and test.

if you require any further assistance feel free to contact us.

Kind regards
MWEB Client Services

IK
Irma K's update19 Jul 2018, 14:13
Reviewer Update
Nobody tried to phone me since I lodge the complain. I gave my work number ********** 188 as we are not allowed to answer our cellphones during office hours. I sit in my office the whole day and nobody phoned me.