COMPLAINT ON BAD SERVICE

Good morning Kindly be advised that my account has been suspended and I'm not happy without how my account was suspended because on Monday the 9th of September 2024 I called your office and spoke to one of your consultant whom I informed that my debit order date change to the 15th of every month. In the same conversation I informed the consultant to make arrangements for me to pay on the 15th and her response was that you no longer deduct double for missed payments, however I informed the consultant that if that is the case I will pay in the other amount buy EFT or cash. She said she will escalate the message to admin and admin will decide. As we speak my account has been suspended and when I called to find out the reasons I am told that I failed to make arrangement I cannot understand this as that was the intention and definitely part of um the conversation I have had earlier with the consultant

Are there for request the following, That you unblock my account as I have data arrangements on the 9 September 2024. If that cannot be done I guess that will spell the end of our long-term relationship as I cannot deal with people who have all of a sudden became irrational. I have been with mweb so long and have never experienced had a bad experience however lady eat seems like things are changing in a dramatical and bad way.