Complaint for perthitic service

Hi Joalane, we can see why this situation has left you feeling frustrated and misled. From your perspective, you communicated clearly from the beginning that the service should only become active at month end because you were still committed to your current provider, yet billing and suspension actions appear to have proceeded before you expected the account to even begin. On top of that, having to repeat the same explanation across multiple agents, especially within the same chat, would understandably make the experience feel disjointed and exhausting rather than properly managed. The confusion around the amounts discussed, the suspension notice, and the timing of the debit order attempt has clearly added to the concern and uncer*****y around the account. We’ve requested for our Billing Team to review and assist further with the activation timeline, billing explanation, and account status so the matter can be assessed properly against the communication you previously provided. This will allow the relevant team to verify what was scheduled, what charges were app****, and whether the account activation aligned with your original request. We understand that right now your main concern is clarity, accountability, and ensuring the matter is handled correctly without having to continuously repeat yourself. Your feedback regarding the handling of the chat interaction and the overall customer experience is also important and will be noted accordingly. Kind regards,
 The Mweb Team