LNl
Linda Ncube linda.gn
1 reviews | Active since Jul 2024
15 Apr 2026, 10:19
Complaint extremely unpleasant customer
Mweb responded on the 13th April 26 to my review which I had sent on the 12th. I responded to them privately on the 13th… today is the 15th I still have not received any feedback from them. My complaint of services I paid for but not receiving is backdating to 31 March 2026. It’s simple, I want nothing to do with Mweb, I want my refund and cancellation of the not delivered service.
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Replies (1)
Mweb's replyOfficial
15 Apr 2026, 10:45Hi Linda, thank you for getting in touch and for outlining your timeline so clearly. We understand your frustration, especially where paid services have not been delivered as expected, and you are still waiting for feedback and resolution.
We have arranged for our cancellation team to contact you directly to discuss your concerns and take you through the next steps. They will prioritise your case and ensure your refund request and cancellation are reviewed in line with your service history.
We have also taken note of the email address provided and will ensure this is used to align communication so nothing is missed moving forward. You can expect direct engagement from the team as soon as possible to bring this to a proper close.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply15 Apr 2026, 10:45
Official
Hi Linda, thank you for getting in touch and for outlining your timeline so clearly. We understand your frustration, especially where paid services have not been delivered as expected, and you are still waiting for feedback and resolution.
We have arranged for our cancellation team to contact you directly to discuss your concerns and take you through the next steps. They will prioritise your case and ensure your refund request and cancellation are reviewed in line with your service history.
We have also taken note of the email address provided and will ensure this is used to align communication so nothing is missed moving forward. You can expect direct engagement from the team as soon as possible to bring this to a proper close.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team