Complaint

This is the MOST UNLESS company to deal with! My account was in arrears due to the Debt order that did not go off my bank account. My account was not even cut off when I CALLED THEM FOUR times via Telephone. I held on 1st time for 38 min. My call was cut. I called back and was put on hold for another 42 min. Someone answered by picking up and dropped the call straight after. I call back a 3rd time and my call was cut again after 32 min.

I downloaded their App and tried to chat online. After 6 attempts I got an Agent. I asked for the Banking details so I can pay manually.

I then overpaid my account by R161.00. Then they went & cut my line?? Yesterday was a Public Holiday and I tried another 5 times to chat just after 08:00. I eventually got an Agent. I've sent my POP to her and she said she rectified the account. I needed to contact their sales team to reconnect me.

This morning I have tried 9 times for an online Agent again. No success. Without any Agents name I get a message on the online chat that my account will be reconnected. Until now 13:30 pm NOTHING!! I went back to veiw My Acc and all of a sudden I'm now R88.00 in arrears where I was R161.00 in credit this morning. I tried to online chat again 7x Times.... NO AGENT!! I then Paid the R88.00 with immediate payment. Then I tried to call them 4x times again holding on each time more than 30 min. each time??? NO ANSWER??? HOW USELESS ARE THEY??? If anyone from Mweb reads this.

PLEASE CALL ME!!! My ***