Complaint

MWEB DOES NOT HAVE AN EMAIL ADDRESS WHERE ANY PAPERWORK CAN BE EMAILED TO (never heard of this in my live before)

So, I connected to the “Live Chat” – this was my experience

1) I waited for an hour to get a reply from an agent – no reply 2) Eventually I phoned mweb, they ask for your cell phone number and send a pin to the cell number (what if you are phoning on some else’s behalf like I did) – I was on hold for +- 15 minutes the lady that I spoke to, Wilna was very rude and was not interested to assist at all, she said sorry you just must wait, I told her that I will cancel my bosses mweb and my own and her reply was that it is my choice, (not realising that the customers pay her salary) 3) For a 6th time I joined the Live chat, once again after an hour no reply, I phoned mweb AGAIN and begged for assistance to get my documents through, the lady that I spoke to really tried to assist me and gave me a view pointer 4) I joined the live chat again, this time I got a reply but if I did not rely in one minute (I was still busy with my reply) the chat was ended, eventually I asked the agent not to end the chat The agent on the chat told me that she cannot assist and that I must do the change of ownership via the WhatsApp group, which is ridiculous, who submits documents the size of mine on what sup and I am sure this is not the end of my Negotiations with Mweb but luckily my boss and myself has got choices. 5) I have asked both the ladies that I spoke to that a manager should phone me as they would not out me through to a manager, needless to say I am still waiting

We encourage you to enhance your service delivery, as there is significant competition in the market.