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LJ
Louis J

1 reviews | Active since Apr 2026

02 Apr 2026, 09:13

Complaint

I was on a call 53 minutes 2nd in the queue and the call was dropped from mweb, called back and 102 in the queue again? When you call to complain they just drop your call

0
Replies (3)
Mweb
Mweb's reply02 Apr 2026, 09:26
Official
Hi Louis, we completely understand how frustrating it is to wait on hold for such a long time, only for the call to be dropped, and then face long queues again. We recognise how disruptive this has been and want to help resolve your issue as quickly as possible. To assist you more effectively, please send us a DM with your account details. Once we have this information, we can investigate your case directly and work towards a prompt resolution. Kind regards,
The Mweb Team 
LJ
Louis J's update02 Apr 2026, 09:31
Reviewer Update
Account number ***4
Mweb
Mweb's reply02 Apr 2026, 09:34
Official
Hi Louis, thank you for providing your account number. To ensure your query is directed to the correct department and handled efficiently, please send us a private message with a brief description of your issue. This will allow us to escalate it appropriately and ensure the right team assists you without further delays. Kind regards,
The Mweb Team