Complaint

Hi William, you can send us a private message directly here on Hello Peter by clicking the “message” option on our profile page. In your message, please include your account details and a short description of the issue so we can assist you without further delays.If you’ve already tried chat and phone support without success, we’ll pick this up from here and ensure it gets properly followed through.Kind regards,
 The Mweb Team

Hi William,  we hear your frustration, especially after spending a long time on the phone without getting through, that’s not the experience we want for you. We’ve responded to you via private message so we can continue assisting you directly and more efficiently from here. This allows us to look into your query without further delays on the call queue. Kind regards,
 The Mweb Team 

Hi William, we hear your concern, especially as this has been happening intermittently for the past 2+ weeks across multiple email addresses, even when sending simple emails without attachments. That points to a deeper sending or server-side issue that needs closer technical review. This has now been escalated to our technical team for investigation. They will review the sending logs and mail configuration to identify why the 550 5.7.1 rejections are occurring inconsistently and affecting outgoing mail. Once the analysis is complete, feedback will be provided with the findings and the next steps to stabilise your email sending. Kind regards,
 The Mweb Team 

Hi William, we hear your frustration, waiting around for assistance for over 2 hours without progress is not the experience we want for you, especially when you’re dealing with an unresolved issue.We’ve escalated this to our technical team, and they will be taking ownership of the matter to assist further and investigate what’s causing the delay and ongoing issue.Feedback will be provided once the team has reviewed and progressed the case so you’re kept informed on the outcome and next steps.Kind regards,
The Mweb Team

Hello William, 
We are here for you. We have raised this matter with the teams who deal directly with email issues. They are actively working on a resolution and will advise the moment they have consolidated feedback to report on the way forward. 

Kind regards, 
The Mweb Team

 Hi William,  As per feedback from our technical team, we’ll need a bit more information to assist you accurately with this issue.Please provide the full error message you are receiving (there is usually additional text included with it), as well as where you are accessing your email from, for example Outlook or via our online email platform.Once we have these details, we’ll be able to review the issue properly and determine the correct way forward.Kind regards,
 The Mweb Team 

Hi William, We understand your frustration, especially after the call was ended while you were still waiting for assistance. That’s not the level of service expected and we acknowledge the impact this has had on your experience. We are currently working on a resolution and will provide feedback as soon as possible once we have an update. Warm regards,
 Webafrica Crew