Complaint

I am extremely disappointed with the service I have received.

My account is still new, and I opted for debit order as my payment method. However, you did not debit my account last month, and at no stage was I informed that I needed to make a manual payment for the first invoice. I assumed the missed debit would be collected together with this month’s debit order.

Now I have received an SMS threatening suspension of my fibre service, which is unacceptable as I rely on this connection to work from home. This situation has caused unnecessary stress and inconvenience, and I believe it could have been avoided if proper communication had been provided upfront.

I request urgent clarification and a fair resolution to ensure my service is not suspended due to something that was not communicated to me.