Complaint

I app**** for the fibre installation last year November they said someone will come in 7days waited for 3 months i called them again and they sent the router which didn't work had to call them again than it worked that was 22 February 2024 on the 27debruary recieved my statement saying I need to pay R902 but the contract i signed I will pay 402 for 2 months than moving forward i will need to pay R509.I sent Thobeka Lucawa email who never respond called spoke to Andria because i need explanation about all this she told me that they charging in advance and again says in areas so I told her what she is explaining doesn't make sense so requested to speak to the Supervisor or manager because I can't pay for something they can't explain .Aftrer i have been placed on hold for like 10 minutes she came back saying manager is going to the meeting she will call me in the next 2hours than she dropped the call .I called again following day get through to Sizwe who told me that Andria made a mistake they are charging in areas and there's a mistake on my statement his going to send me correct one which shows R709 which still makes no sense .he told me that in March they had a price increase which means my monthly installment came up to R609 and extra charges thats why came to this R709 .told him am not aware of the increase either way still supposed to pay R402 for 2months which he tried to be sucarstic asked to speak to the manager and he said his working from home so his going to send through request. Till today am waiting for a call from their manager. Only thing they did they escalated the case to mess up with my credit score but they not even doing their job