SR
Suresh R
1 reviews | Active since Aug 2014
13 May 2026, 15:28
Complaint
Please stay clear from this service provider . There service is appalling. In fact there is no service and total *******s . I got 2 Contracts with them . Their billing Dept has no idea of what they doing and when trying to contact them , I am kept on the line for 2 hours only to be cut off once they answer and I have to join the queue again . Disgusting service from Kereshnie who cannot even greet when sending an email and refuse to give directors or managers tel numbers for me to complain. I would not suggest this provider to anyone
Helpful (0)
Replies (17)0
Replies (17)
Mweb's replyOfficial
13 May 2026, 15:48Hi Suresh,
Being kept on hold for extended periods, experiencing repeated call drops, and feeling unable to get clear assistance from billing is understandably exhausting, especially when you have multiple contracts and are actively trying to resolve the matter. We can see how this experience has left you feeling deeply dissatisfied, and this is not the experience we want for our clients..
To allow us to assist you further and review the account in question, please send us a direct message on Hello Peter with a brief description of the issue, along with the email address and cellphone number linked to the account. This will help us look into the matter accurately and follow up appropriately.
Kind regards,
Mweb Team
Being kept on hold for extended periods, experiencing repeated call drops, and feeling unable to get clear assistance from billing is understandably exhausting, especially when you have multiple contracts and are actively trying to resolve the matter. We can see how this experience has left you feeling deeply dissatisfied, and this is not the experience we want for our clients..
To allow us to assist you further and review the account in question, please send us a direct message on Hello Peter with a brief description of the issue, along with the email address and cellphone number linked to the account. This will help us look into the matter accurately and follow up appropriately.
Kind regards,
Mweb Team
Best regards,
Mweb's reply13 May 2026, 15:48
Official
Hi Suresh,
Being kept on hold for extended periods, experiencing repeated call drops, and feeling unable to get clear assistance from billing is understandably exhausting, especially when you have multiple contracts and are actively trying to resolve the matter. We can see how this experience has left you feeling deeply dissatisfied, and this is not the experience we want for our clients..
To allow us to assist you further and review the account in question, please send us a direct message on Hello Peter with a brief description of the issue, along with the email address and cellphone number linked to the account. This will help us look into the matter accurately and follow up appropriately.
Kind regards,
Mweb Team
Being kept on hold for extended periods, experiencing repeated call drops, and feeling unable to get clear assistance from billing is understandably exhausting, especially when you have multiple contracts and are actively trying to resolve the matter. We can see how this experience has left you feeling deeply dissatisfied, and this is not the experience we want for our clients..
To allow us to assist you further and review the account in question, please send us a direct message on Hello Peter with a brief description of the issue, along with the email address and cellphone number linked to the account. This will help us look into the matter accurately and follow up appropriately.
Kind regards,
Mweb Team
Best regards,
SR
Suresh R's updateReviewer Update
14 May 2026, 08:41Good mng
I firstly only requested to have my services moved from one apartment to the apartment right next door (3 meters away) . I called in for this request and was assisted by an agent Kereshnie . It took them 1 month to do this even thou i did this on the app as well . However , when I called in , she advised that it won't cost me anything and further to that she will place me on the promotion of R399 per month for 6 months after which the normal instalment would be due. I was ok with that although I just need my services moved. After they moved my internet , I received a bill for over R1400 , I called in which again was kept on hold 3 times for over 2 hours with no resolve . They admitted their mistake and promised someone would call me back . That never happened and I ended up paying in order to remain connected . This month they disconnected my services once more and sends me a statement for over R5000 due to early termination and penalty . I have never terminated my services and only requested it to be moved to the premises next door and over paid the previous month as well . I have 2 contracts at different addresses and I am having the same issue with my other property . In that property I downgraded the service package to a cheaper option and same issue , they made me pay the full amount which was based on the old pricing . No adjustments made on their systems. The instalments are due at the end of the month and they disconnect even thou the issue lies in their billing dept. To date I am without internet and loosing income . I want Mweb to remove their router and cancel my services as I do not see why I should be supporting a company that does not care about their clients .
Your sales agents has no etiquette or professional manner in replying to emails. I sent an email twice to Kereshnie and had to follow up after a few hours whether she is going to respond or not and eventually when she does after a few hours , it is simply , "she has sent a request to the relevant dept" but NO GOOD MORNING or any sort of greeting on her emails . Your calls are recorded , go back and listen .
Go to the email correspondence with Kereshnie and see the arrogant attitude in her responses . send me an email and I will forward you all correspondence. Please remind your staff , it is clients like us who make it possible for your company to pay their salaries.
My email : ***
Account number : ***7
Please note : I called Axxess Internet at 6pm last night , they can have me connected by 12 today . That is service . I need to confirm with them by 10am so you have until 10am to sort this issue out or alternatively remove your router from my property and refund me all the extra monies paid .
Thank you
I firstly only requested to have my services moved from one apartment to the apartment right next door (3 meters away) . I called in for this request and was assisted by an agent Kereshnie . It took them 1 month to do this even thou i did this on the app as well . However , when I called in , she advised that it won't cost me anything and further to that she will place me on the promotion of R399 per month for 6 months after which the normal instalment would be due. I was ok with that although I just need my services moved. After they moved my internet , I received a bill for over R1400 , I called in which again was kept on hold 3 times for over 2 hours with no resolve . They admitted their mistake and promised someone would call me back . That never happened and I ended up paying in order to remain connected . This month they disconnected my services once more and sends me a statement for over R5000 due to early termination and penalty . I have never terminated my services and only requested it to be moved to the premises next door and over paid the previous month as well . I have 2 contracts at different addresses and I am having the same issue with my other property . In that property I downgraded the service package to a cheaper option and same issue , they made me pay the full amount which was based on the old pricing . No adjustments made on their systems. The instalments are due at the end of the month and they disconnect even thou the issue lies in their billing dept. To date I am without internet and loosing income . I want Mweb to remove their router and cancel my services as I do not see why I should be supporting a company that does not care about their clients .
Your sales agents has no etiquette or professional manner in replying to emails. I sent an email twice to Kereshnie and had to follow up after a few hours whether she is going to respond or not and eventually when she does after a few hours , it is simply , "she has sent a request to the relevant dept" but NO GOOD MORNING or any sort of greeting on her emails . Your calls are recorded , go back and listen .
Go to the email correspondence with Kereshnie and see the arrogant attitude in her responses . send me an email and I will forward you all correspondence. Please remind your staff , it is clients like us who make it possible for your company to pay their salaries.
My email : ***
Account number : ***7
Please note : I called Axxess Internet at 6pm last night , they can have me connected by 12 today . That is service . I need to confirm with them by 10am so you have until 10am to sort this issue out or alternatively remove your router from my property and refund me all the extra monies paid .
Thank you
SR
Suresh R's update14 May 2026, 08:41
Reviewer Update
Good mng
I firstly only requested to have my services moved from one apartment to the apartment right next door (3 meters away) . I called in for this request and was assisted by an agent Kereshnie . It took them 1 month to do this even thou i did this on the app as well . However , when I called in , she advised that it won't cost me anything and further to that she will place me on the promotion of R399 per month for 6 months after which the normal instalment would be due. I was ok with that although I just need my services moved. After they moved my internet , I received a bill for over R1400 , I called in which again was kept on hold 3 times for over 2 hours with no resolve . They admitted their mistake and promised someone would call me back . That never happened and I ended up paying in order to remain connected . This month they disconnected my services once more and sends me a statement for over R5000 due to early termination and penalty . I have never terminated my services and only requested it to be moved to the premises next door and over paid the previous month as well . I have 2 contracts at different addresses and I am having the same issue with my other property . In that property I downgraded the service package to a cheaper option and same issue , they made me pay the full amount which was based on the old pricing . No adjustments made on their systems. The instalments are due at the end of the month and they disconnect even thou the issue lies in their billing dept. To date I am without internet and loosing income . I want Mweb to remove their router and cancel my services as I do not see why I should be supporting a company that does not care about their clients .
Your sales agents has no etiquette or professional manner in replying to emails. I sent an email twice to Kereshnie and had to follow up after a few hours whether she is going to respond or not and eventually when she does after a few hours , it is simply , "she has sent a request to the relevant dept" but NO GOOD MORNING or any sort of greeting on her emails . Your calls are recorded , go back and listen .
Go to the email correspondence with Kereshnie and see the arrogant attitude in her responses . send me an email and I will forward you all correspondence. Please remind your staff , it is clients like us who make it possible for your company to pay their salaries.
My email : ***
Account number : ***7
Please note : I called Axxess Internet at 6pm last night , they can have me connected by 12 today . That is service . I need to confirm with them by 10am so you have until 10am to sort this issue out or alternatively remove your router from my property and refund me all the extra monies paid .
Thank you
I firstly only requested to have my services moved from one apartment to the apartment right next door (3 meters away) . I called in for this request and was assisted by an agent Kereshnie . It took them 1 month to do this even thou i did this on the app as well . However , when I called in , she advised that it won't cost me anything and further to that she will place me on the promotion of R399 per month for 6 months after which the normal instalment would be due. I was ok with that although I just need my services moved. After they moved my internet , I received a bill for over R1400 , I called in which again was kept on hold 3 times for over 2 hours with no resolve . They admitted their mistake and promised someone would call me back . That never happened and I ended up paying in order to remain connected . This month they disconnected my services once more and sends me a statement for over R5000 due to early termination and penalty . I have never terminated my services and only requested it to be moved to the premises next door and over paid the previous month as well . I have 2 contracts at different addresses and I am having the same issue with my other property . In that property I downgraded the service package to a cheaper option and same issue , they made me pay the full amount which was based on the old pricing . No adjustments made on their systems. The instalments are due at the end of the month and they disconnect even thou the issue lies in their billing dept. To date I am without internet and loosing income . I want Mweb to remove their router and cancel my services as I do not see why I should be supporting a company that does not care about their clients .
Your sales agents has no etiquette or professional manner in replying to emails. I sent an email twice to Kereshnie and had to follow up after a few hours whether she is going to respond or not and eventually when she does after a few hours , it is simply , "she has sent a request to the relevant dept" but NO GOOD MORNING or any sort of greeting on her emails . Your calls are recorded , go back and listen .
Go to the email correspondence with Kereshnie and see the arrogant attitude in her responses . send me an email and I will forward you all correspondence. Please remind your staff , it is clients like us who make it possible for your company to pay their salaries.
My email : ***
Account number : ***7
Please note : I called Axxess Internet at 6pm last night , they can have me connected by 12 today . That is service . I need to confirm with them by 10am so you have until 10am to sort this issue out or alternatively remove your router from my property and refund me all the extra monies paid .
Thank you
Mweb's replyOfficial
14 May 2026, 09:27Hi Suresh, we fully understand the seriousness of your concerns and the frustration this situation has caused, especially given the repeated billing discrepancies, service interruptions, lack of resolution, and the impact this has had on your ability to stay connected and work effectively. We also acknowledge your concerns regarding communication quality and the handling of your previous interactions. We want to assure you that your matter has been formally escalated to our Billing Team for urgent investigation. This escalation includes a full review of your account history, relocation request, promotional pricing application, disputed charges, service disconnections, and the additional account concerns you’ve raised. The team will also assess the billing adjustments, communication trail, and service interruptions to ensure the matter is reviewed end-to-end. At this stage, the Billing Team will take ownership of the case and engage with you directly to provide clarity on the charges, confirm the correct account status, and advise on the appropriate resolution steps. Your email address and account details have been included to ensure they can contact you without delay. Kind regards,The Mweb Team
Best regards,
Mweb's reply14 May 2026, 09:27
Official
Hi Suresh, we fully understand the seriousness of your concerns and the frustration this situation has caused, especially given the repeated billing discrepancies, service interruptions, lack of resolution, and the impact this has had on your ability to stay connected and work effectively. We also acknowledge your concerns regarding communication quality and the handling of your previous interactions. We want to assure you that your matter has been formally escalated to our Billing Team for urgent investigation. This escalation includes a full review of your account history, relocation request, promotional pricing application, disputed charges, service disconnections, and the additional account concerns you’ve raised. The team will also assess the billing adjustments, communication trail, and service interruptions to ensure the matter is reviewed end-to-end. At this stage, the Billing Team will take ownership of the case and engage with you directly to provide clarity on the charges, confirm the correct account status, and advise on the appropriate resolution steps. Your email address and account details have been included to ensure they can contact you without delay. Kind regards,The Mweb Team
Best regards,
SR
Suresh R's updateReviewer Update
14 May 2026, 09:46Good day
As mentioned above . I need a resolve by 10am alternatively I have to confirm with the other service provider who is extremely efficient.
I cannot be without my internet so either they connect my services whilst they do their investigation which I doubt will happen anytime soon based on previous experiences, or cancel all contracts and I will proceed with a new service provider .
Thank you
As mentioned above . I need a resolve by 10am alternatively I have to confirm with the other service provider who is extremely efficient.
I cannot be without my internet so either they connect my services whilst they do their investigation which I doubt will happen anytime soon based on previous experiences, or cancel all contracts and I will proceed with a new service provider .
Thank you
SR
Suresh R's update14 May 2026, 09:46
Reviewer Update
Good day
As mentioned above . I need a resolve by 10am alternatively I have to confirm with the other service provider who is extremely efficient.
I cannot be without my internet so either they connect my services whilst they do their investigation which I doubt will happen anytime soon based on previous experiences, or cancel all contracts and I will proceed with a new service provider .
Thank you
As mentioned above . I need a resolve by 10am alternatively I have to confirm with the other service provider who is extremely efficient.
I cannot be without my internet so either they connect my services whilst they do their investigation which I doubt will happen anytime soon based on previous experiences, or cancel all contracts and I will proceed with a new service provider .
Thank you
Mweb's replyOfficial
14 May 2026, 10:01Hi Suresh, We understand the urgency of your request and the impact this is having on your ability to stay connected, especially given your time-sensitive deadline. We can confirm that your matter has been marked as urgent and escalated to our Billing Team for review. This escalation includes your billing concerns, service status, and the resolution options you’ve requested. The team will assess the account and provide you with feedback as soon as the investigation has been reviewed. Please note that while we have prioritised the matter, resolution timeframes will depend on the outcome of the review and any actions required from the relevant departments. We appreciate your patience while this is being handled and will ensure you are updated directly as soon as there is feedback available. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 May 2026, 10:01
Official
Hi Suresh, We understand the urgency of your request and the impact this is having on your ability to stay connected, especially given your time-sensitive deadline. We can confirm that your matter has been marked as urgent and escalated to our Billing Team for review. This escalation includes your billing concerns, service status, and the resolution options you’ve requested. The team will assess the account and provide you with feedback as soon as the investigation has been reviewed. Please note that while we have prioritised the matter, resolution timeframes will depend on the outcome of the review and any actions required from the relevant departments. We appreciate your patience while this is being handled and will ensure you are updated directly as soon as there is feedback available. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
SR
Suresh R's updateReviewer Update
14 May 2026, 12:48Good day
I seem to get a faster response here . Your billing Dept tried calling me only about 10 min ago and as I was with a patient I was unable to take the call . They send a link for to call their centre which I did and was kept holding on once again for 45min before being cut off . They didn’t bother trying to call back . Now do you understand when I say , your client service is non existent???????
I seem to get a faster response here . Your billing Dept tried calling me only about 10 min ago and as I was with a patient I was unable to take the call . They send a link for to call their centre which I did and was kept holding on once again for 45min before being cut off . They didn’t bother trying to call back . Now do you understand when I say , your client service is non existent???????
SR
Suresh R's update14 May 2026, 12:48
Reviewer Update
Good day
I seem to get a faster response here . Your billing Dept tried calling me only about 10 min ago and as I was with a patient I was unable to take the call . They send a link for to call their centre which I did and was kept holding on once again for 45min before being cut off . They didn’t bother trying to call back . Now do you understand when I say , your client service is non existent???????
I seem to get a faster response here . Your billing Dept tried calling me only about 10 min ago and as I was with a patient I was unable to take the call . They send a link for to call their centre which I did and was kept holding on once again for 45min before being cut off . They didn’t bother trying to call back . Now do you understand when I say , your client service is non existent???????
Mweb's replyOfficial
14 May 2026, 13:52 Hi Suresh, We completely understand why you’re frustrated. Missing the callback because you were with a patient, then spending another 45 minutes on hold only to be disconnected again without a follow-up call, would make it feel like you’re putting in all the effort just to get assistance. That’s understandably exhausting, especially when you’ve already been trying multiple channels to resolve the matter. To help avoid another missed connection and ensure the team reaches you at a time that genuinely works for your schedule, could you please let us know the most convenient time window for a callback? If there’s a preferred number between your personal and work line, feel free to include that as well. Once we have that, we can ensure the request is updated accordingly so the team can make contact more effectively. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 May 2026, 13:52
Official
Hi Suresh, We completely understand why you’re frustrated. Missing the callback because you were with a patient, then spending another 45 minutes on hold only to be disconnected again without a follow-up call, would make it feel like you’re putting in all the effort just to get assistance. That’s understandably exhausting, especially when you’ve already been trying multiple channels to resolve the matter. To help avoid another missed connection and ensure the team reaches you at a time that genuinely works for your schedule, could you please let us know the most convenient time window for a callback? If there’s a preferred number between your personal and work line, feel free to include that as well. Once we have that, we can ensure the request is updated accordingly so the team can make contact more effectively. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
SR
Suresh R's updateReviewer Update
14 May 2026, 14:40At 3pm
SR
Suresh R's update14 May 2026, 14:40
Reviewer Update
At 3pm
Mweb's replyOfficial
14 May 2026, 14:45Hi Suresh,Thank you for confirming 15:00 as your preferred time, we’ve noted this and requested the team to call you at that time.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply14 May 2026, 14:45
Official
Hi Suresh,Thank you for confirming 15:00 as your preferred time, we’ve noted this and requested the team to call you at that time.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
SR
Suresh R's updateReviewer Update
14 May 2026, 18:18Good evening
Your agent called at 3pm . She realised they duplicated my contracts and was charging me for 2 contracts at the same address . Assured me that I should give her 30 minutes to sort it out and call me back . It’s now 18:14 still no call back and still no internet . Didn’t even bother to call to say there’s a delay if there was one . Hence I say , Mweb has no sense of customer relations nor support . This is the reason I will warn consumers to stay clear from Mweb . Please ask them to cancel all my contracts and refund me , facing which I will be taking this the legal route for loss of income
Your agent called at 3pm . She realised they duplicated my contracts and was charging me for 2 contracts at the same address . Assured me that I should give her 30 minutes to sort it out and call me back . It’s now 18:14 still no call back and still no internet . Didn’t even bother to call to say there’s a delay if there was one . Hence I say , Mweb has no sense of customer relations nor support . This is the reason I will warn consumers to stay clear from Mweb . Please ask them to cancel all my contracts and refund me , facing which I will be taking this the legal route for loss of income
SR
Suresh R's update14 May 2026, 18:18
Reviewer Update
Good evening
Your agent called at 3pm . She realised they duplicated my contracts and was charging me for 2 contracts at the same address . Assured me that I should give her 30 minutes to sort it out and call me back . It’s now 18:14 still no call back and still no internet . Didn’t even bother to call to say there’s a delay if there was one . Hence I say , Mweb has no sense of customer relations nor support . This is the reason I will warn consumers to stay clear from Mweb . Please ask them to cancel all my contracts and refund me , facing which I will be taking this the legal route for loss of income
Your agent called at 3pm . She realised they duplicated my contracts and was charging me for 2 contracts at the same address . Assured me that I should give her 30 minutes to sort it out and call me back . It’s now 18:14 still no call back and still no internet . Didn’t even bother to call to say there’s a delay if there was one . Hence I say , Mweb has no sense of customer relations nor support . This is the reason I will warn consumers to stay clear from Mweb . Please ask them to cancel all my contracts and refund me , facing which I will be taking this the legal route for loss of income
Mweb's replyOfficial
15 May 2026, 09:05Hi Suresh,
Thank you for reaching out and for explaining what’s happened. It’s completely understandable that this has damaged your confidence in the support experience. This is not how we want our clients to feel, nor the standard of service we aim to deliver at Mweb.
We want to reassure you that this is actively being attended to. The matter has since been escalated to our Sales Team to correct the duplicated contracts and billing issue. To ensure it is treated with the urgency it requires, we’ve requested prioritisation and asked that clear feedback be provided to you as soon as possible once the corrections are completed.
We’re focused on bringing this to a proper resolution and we’ll continue driving this until it’s fully addressed.
Kind regards,
Mweb Team
Thank you for reaching out and for explaining what’s happened. It’s completely understandable that this has damaged your confidence in the support experience. This is not how we want our clients to feel, nor the standard of service we aim to deliver at Mweb.
We want to reassure you that this is actively being attended to. The matter has since been escalated to our Sales Team to correct the duplicated contracts and billing issue. To ensure it is treated with the urgency it requires, we’ve requested prioritisation and asked that clear feedback be provided to you as soon as possible once the corrections are completed.
We’re focused on bringing this to a proper resolution and we’ll continue driving this until it’s fully addressed.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 May 2026, 09:05
Official
Hi Suresh,
Thank you for reaching out and for explaining what’s happened. It’s completely understandable that this has damaged your confidence in the support experience. This is not how we want our clients to feel, nor the standard of service we aim to deliver at Mweb.
We want to reassure you that this is actively being attended to. The matter has since been escalated to our Sales Team to correct the duplicated contracts and billing issue. To ensure it is treated with the urgency it requires, we’ve requested prioritisation and asked that clear feedback be provided to you as soon as possible once the corrections are completed.
We’re focused on bringing this to a proper resolution and we’ll continue driving this until it’s fully addressed.
Kind regards,
Mweb Team
Thank you for reaching out and for explaining what’s happened. It’s completely understandable that this has damaged your confidence in the support experience. This is not how we want our clients to feel, nor the standard of service we aim to deliver at Mweb.
We want to reassure you that this is actively being attended to. The matter has since been escalated to our Sales Team to correct the duplicated contracts and billing issue. To ensure it is treated with the urgency it requires, we’ve requested prioritisation and asked that clear feedback be provided to you as soon as possible once the corrections are completed.
We’re focused on bringing this to a proper resolution and we’ll continue driving this until it’s fully addressed.
Kind regards,
Mweb Team
Best regards,
SR
Suresh R's updateReviewer Update
15 May 2026, 12:571pm and still no internet for 3 days . Does it take the entire morning to sort an account out ? Your mess up with billing and I have to loose money by being without internet and I’m told it could take 48h to sort out ???????
SR
Suresh R's update15 May 2026, 12:57
Reviewer Update
1pm and still no internet for 3 days . Does it take the entire morning to sort an account out ? Your mess up with billing and I have to loose money by being without internet and I’m told it could take 48h to sort out ???????
Mweb's replyOfficial
15 May 2026, 14:39Hi Suresh,
We understand how disruptive this situation has been for you, The matter is actively being looked into and remains a priority. We are continuing to push internally until the account is fully corrected and the outstanding issues are resolved.
Kind regards,
Mweb Team
We understand how disruptive this situation has been for you, The matter is actively being looked into and remains a priority. We are continuing to push internally until the account is fully corrected and the outstanding issues are resolved.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 May 2026, 14:39
Official
Hi Suresh,
We understand how disruptive this situation has been for you, The matter is actively being looked into and remains a priority. We are continuing to push internally until the account is fully corrected and the outstanding issues are resolved.
Kind regards,
Mweb Team
We understand how disruptive this situation has been for you, The matter is actively being looked into and remains a priority. We are continuing to push internally until the account is fully corrected and the outstanding issues are resolved.
Kind regards,
Mweb Team
Best regards,
SR
Suresh R's updateReviewer Update
15 May 2026, 15:13Please cancel all my contracts with MWEB due to your inefficient service and I am going ahead with ordering a new service right now with Axxess internet . I have given you enough time to resolve this issue caused by yourselves . I am canceling on a public platform so I WILL NOT be held responsible for any penalty as Mweb still needs to credit me for monies over paid on the account . My attorney’s will deal with this going forwards. Thank you
SR
Suresh R's update15 May 2026, 15:13
Reviewer Update
Please cancel all my contracts with MWEB due to your inefficient service and I am going ahead with ordering a new service right now with Axxess internet . I have given you enough time to resolve this issue caused by yourselves . I am canceling on a public platform so I WILL NOT be held responsible for any penalty as Mweb still needs to credit me for monies over paid on the account . My attorney’s will deal with this going forwards. Thank you
Mweb's replyOfficial
15 May 2026, 16:27Hi Suresh,
We understand how frustrating this experience has been, especially after the time you’ve given us to resolve the issues.
Confirmation was given that your connectivity and billing issues have now been resolved, and corrective actions taken on the account. We appreciate your patience while this was addressed and for allowing us the opportunity to put things right.
Before proceeding any further, please let us know whether you still wish to continue with the cancellation of all Mweb contracts, or if you’d prefer for us to keep your services active now that the issues have been resolved.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially after the time you’ve given us to resolve the issues.
Confirmation was given that your connectivity and billing issues have now been resolved, and corrective actions taken on the account. We appreciate your patience while this was addressed and for allowing us the opportunity to put things right.
Before proceeding any further, please let us know whether you still wish to continue with the cancellation of all Mweb contracts, or if you’d prefer for us to keep your services active now that the issues have been resolved.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 May 2026, 16:27
Official
Hi Suresh,
We understand how frustrating this experience has been, especially after the time you’ve given us to resolve the issues.
Confirmation was given that your connectivity and billing issues have now been resolved, and corrective actions taken on the account. We appreciate your patience while this was addressed and for allowing us the opportunity to put things right.
Before proceeding any further, please let us know whether you still wish to continue with the cancellation of all Mweb contracts, or if you’d prefer for us to keep your services active now that the issues have been resolved.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially after the time you’ve given us to resolve the issues.
Confirmation was given that your connectivity and billing issues have now been resolved, and corrective actions taken on the account. We appreciate your patience while this was addressed and for allowing us the opportunity to put things right.
Before proceeding any further, please let us know whether you still wish to continue with the cancellation of all Mweb contracts, or if you’d prefer for us to keep your services active now that the issues have been resolved.
Kind regards,
Mweb Team
Best regards,
SR
Suresh R's updateReviewer Update
25 May 2026, 08:40Good day
Please cancel both of my services with Mweb with immediate effect . I cannot deal with this inefficiency of Mweb any longer .
Please cancel both of my services with Mweb with immediate effect . I cannot deal with this inefficiency of Mweb any longer .
SR
Suresh R's update25 May 2026, 08:40
Reviewer Update
Good day
Please cancel both of my services with Mweb with immediate effect . I cannot deal with this inefficiency of Mweb any longer .
Please cancel both of my services with Mweb with immediate effect . I cannot deal with this inefficiency of Mweb any longer .
Mweb's replyOfficial
25 May 2026, 10:42Hi Suresh,
It’s disappointing to hear that you’ve reached a point where you no longer wish to continue with the service, and this is not the experience we wants customers to have when engaging with us.
A request has been logged for the Cancellations Team to reach out to you directly and assist with your cancellation request. They will review the details on the account and make contact to guide you through the next steps and ensure this is handled correctly.
Kind regards,
Mweb Team
It’s disappointing to hear that you’ve reached a point where you no longer wish to continue with the service, and this is not the experience we wants customers to have when engaging with us.
A request has been logged for the Cancellations Team to reach out to you directly and assist with your cancellation request. They will review the details on the account and make contact to guide you through the next steps and ensure this is handled correctly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply25 May 2026, 10:42
Official
Hi Suresh,
It’s disappointing to hear that you’ve reached a point where you no longer wish to continue with the service, and this is not the experience we wants customers to have when engaging with us.
A request has been logged for the Cancellations Team to reach out to you directly and assist with your cancellation request. They will review the details on the account and make contact to guide you through the next steps and ensure this is handled correctly.
Kind regards,
Mweb Team
It’s disappointing to hear that you’ve reached a point where you no longer wish to continue with the service, and this is not the experience we wants customers to have when engaging with us.
A request has been logged for the Cancellations Team to reach out to you directly and assist with your cancellation request. They will review the details on the account and make contact to guide you through the next steps and ensure this is handled correctly.
Kind regards,
Mweb Team
Best regards,