Complain

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------------- Original Message -------------- From: Fondo Ncaphayi [***] To: *** Date: 17/Oct/2024 11:10:55 Subject: Complaint- ID no: ***

Good Day, To Whom it may concern.

I need assistance ASAP i have been on a call from MWEB for the past 2days, and my issue my query has not been resolved yet.

Firstly i am being told different stories by different agents when it comes to my account and where is this balance coming from which still makes no sense.

Iam loosing two days of no work no pay because my services have been suspended...i have asked continuesly to speak to a manager and every time i am being told a manager will contact me and no manager has contacted me since last month from 16 Sep 2024. I called on two occasions on the 16/10/2024 and i was promised i would get a call befoire end of business yesterday and no call or any communication has been sent to me.

I am etremely furious by the services and being denied to speak to a manager because all the agents are refusing and telling me they working from home, so i ask how does MWEB the deal with these escelations if customer are not allowed to speak with manager at first call resolution. where manager are promisng clients callback but they never call back.

I am loosing money from work because im not being paid for these days i have asked for call recordings where agents have made it clear to me my balance was a certain amount and i asked is there anything i owe was told no and was advised of future payments..

I need to be contactred immediately.

Today ive called 3times and my calls are being dropped by a guy named Bongani.

manager was suppose call me was Maralynn Haute.

Regards