Communication is key... get it right!

I understand the situation the world is in right now and that people are working from home, I understand that the kid is crying in the background or that you are making you lunch from scratch, and it takes longer then just grabbing the samie from your bag. but i do not understand how it can take so long to get back to a person, i got my quote 3 weeks ago, phoned in the Monday right after to get the procedure started. it is 2 weeks later, i called in again on Monday, explained the whole situation for the 3rd time, only to hear that "they have started on my request". I have not received a call back, I have not received an invoice, I emailed the lady I spoke with, there's no reply. I mean come on. how am I supposed to know what is going on. I have cancelled telkom because i need to give a month notice... (next person i am writing about) can someone just get back to me so that I can actually move over to VOIP. if I don't receive my equipment in time i will not have a line, people can not get hold of me, and i am losing business... you of course wont take responsibility for me losing work...