Commendation letter

In contacting your call center on a few occasions in the past, I have always been not satisfied with the manner in which the call center agents assisted me. I interacted with Nicole Wyngaard when I started experiencing the problem with my sim in July, Nicole took me through troubleshooting steps, but unfortunately, I was not at home.

I kept on calling the call center but nobody knew how to sort out my issue.The frustration I had as I last used my wifi on the 30th June 2020, and have to buy data every month while the debit order was collecting.

I called the call centre again and this time it was different as I had the pleasure of dealing with Nicole Wyngaard yet again , and she sent me a simswap form without wasting my time. It is exceptional staff such as Nicole that ought to be recognized as a dedicated professional and a valued employee for Mweb, she is an asset to the company.

I've already received an email and an sms regarding the delivery of the new sim, and finally i'll be able to use my internet again. My thanks and appreciation goes to Nicole Wyngaard for her exceptional service.