CLOSED QUERY AFTER 1 ATTEMPT??!!!

Item: Mweb
Rating: 2
Author: varshan M

I app**** for a MWEB wireless internet service(contract) via Cell C couple weeks ago. I was aware of the network volatility in my area and advised the MWEB consultant however he mentioned it will work and if I do exp any issues i can cancel after going through a troubleshooting process. <br> <br> Unsurprisingly, the network connection has been worthless and I lodged a query to find a SOLUTION or CANCEL. Having went through the entire troubleshoot process with MWEB i was advised the matter has been escalated to CELL C. 10 days on i receive a response from CELL C advising me they are unable to get hold of me, contact MWEB. I do so, to find out the matter has been closed??? I was reverted to CELL C who advised the same. <br> <br> How can you close a query after 1 attempt of contact???? The matter has now been reopened and will have to go through the entire process with CELL C &amp

Helpful (0)

Replies (1)

Mweb's replyOfficial

23 Sept 2015, 11:37

Hello red_devil,

Thank you for taking the time to raise your concerns.

Our Customer care representative have since been in contact with you.

The query will be treated with the urgency it requires and we will be in contact with you as arranged.

Please bear with us during this time.

Kind regards
MWEB Client Services

Best regards,

Mweb's reply23 Sept 2015, 11:37

Official

Best regards,

CLOSED QUERY AFTER 1 ATTEMPT??!!!

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