vC
venus C
1 reviews | Active since Aug 2015
04 Dec 2015, 12:08
CLOSED ACCOUNT BUT STILL BILLING
My account is closed due to the fact that there is no network where i stay. Mweb confirmed that my account is closed 2 weeks ago. today i received an sms that my account is overdue. i called the call centre and the agent said that the system shows that my account will only be closed in 2017. I understand that this month i need to pay for the extra data that i used in November but not the contract fee for December.
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Mweb's replyOfficial
04 Dec 2015, 13:01Hello Venuspearl,
Thank you for taking the time bring this to our attention.
Our customer care representative has since been in contact with you.
The query is being escalated to our cancellations team for urgent assistance and should be addressed in due course.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for taking the time bring this to our attention.
Our customer care representative has since been in contact with you.
The query is being escalated to our cancellations team for urgent assistance and should be addressed in due course.
Please bear with us during this time.
Kind regards
MWEB Client Services
Mweb's reply04 Dec 2015, 13:01
Official
Hello Venuspearl,
Thank you for taking the time bring this to our attention.
Our customer care representative has since been in contact with you.
The query is being escalated to our cancellations team for urgent assistance and should be addressed in due course.
Please bear with us during this time.
Kind regards
MWEB Client Services
Thank you for taking the time bring this to our attention.
Our customer care representative has since been in contact with you.
The query is being escalated to our cancellations team for urgent assistance and should be addressed in due course.
Please bear with us during this time.
Kind regards
MWEB Client Services