Client neglect

MWEB and Frogfoot. I moved last week, I was informed all was in order in terms of my line being ready to be activated. I have been completely neglected as a client. You have debited my account, but not activating my line. I’m told to now wait for frogfoot, who told me last week that they had done their part.

Mweb have dropped my calls, put me through to every department they have, given me the “48 hour waiting period” since Friday, taken my money, changed their story multiple times and have passed the buck.

I’m told that I need to update my address, which was done on the 11 of November already.

As a client, I have never felt more frustrated and neglected.

This is unacceptable.