AH
Anton H
1 reviews | Active since Jun 2013
30 Mar 2026, 10:32
Check your fibre download speed you are paying for compared to what you are actually receiving
I have been paying Mweb Fibre R869-00 p/m for a 75 Mbps line for the last few years. Only to see I am only getting about 15 - 25 Mbps out of the deal.
Logged a service request last week but they are not responding to any time of feedback communication.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
30 Mar 2026, 10:54Dear Anton. Thank you for reaching out and sharing your experience. We completely understand the frustration of paying for a 75 Mbps connection and only receiving 15–25 Mbps. Reliable and consistent speeds are fundamental to the service we provide, and your concern is important to us.
To assist you, here are some expert tips to improve your fibre speed:
- Direct Connection:
- Whenever possible, connect your device directly to the router via an Ethernet cable. Wired connections consistently provide the highest speeds compared to Wi-Fi.
- Router Placement and Interference:
- Ensure your router is placed centrally in your home, elevated, and away from walls or electronic devices that could interfere with the signal.
- Avoid placing it near microwaves, cordless phones, or other devices that may cause Wi-Fi interference.
- Device Management:
- Limit simultaneous heavy usage across multiple devices. Streaming, online gaming, or large downloads on multiple devices can reduce speeds for individual devices.
- Router Performance:
- Occasionally, reboot your router to refresh your connection.
- Ensure your router firmware is up to date, as updates often include performance enhancements.
- Check for Background Usage:
- Applications running in the background (cloud backups, updates, or automatic downloads) can impact your available bandwidth. Monitor and manage these to prioritise active tasks.
- Wi-Fi Band Selection:
- If your router supports dual-band Wi-Fi, use the 5 GHz band where possible for devices close to the router. It is faster and experiences less interference than 2.4 GHz.
We are committed to restoring your expected performance and will remain here via private message for any further support.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply30 Mar 2026, 10:54
Official
Dear Anton. Thank you for reaching out and sharing your experience. We completely understand the frustration of paying for a 75 Mbps connection and only receiving 15–25 Mbps. Reliable and consistent speeds are fundamental to the service we provide, and your concern is important to us.
To assist you, here are some expert tips to improve your fibre speed:
- Direct Connection:
- Whenever possible, connect your device directly to the router via an Ethernet cable. Wired connections consistently provide the highest speeds compared to Wi-Fi.
- Router Placement and Interference:
- Ensure your router is placed centrally in your home, elevated, and away from walls or electronic devices that could interfere with the signal.
- Avoid placing it near microwaves, cordless phones, or other devices that may cause Wi-Fi interference.
- Device Management:
- Limit simultaneous heavy usage across multiple devices. Streaming, online gaming, or large downloads on multiple devices can reduce speeds for individual devices.
- Router Performance:
- Occasionally, reboot your router to refresh your connection.
- Ensure your router firmware is up to date, as updates often include performance enhancements.
- Check for Background Usage:
- Applications running in the background (cloud backups, updates, or automatic downloads) can impact your available bandwidth. Monitor and manage these to prioritise active tasks.
- Wi-Fi Band Selection:
- If your router supports dual-band Wi-Fi, use the 5 GHz band where possible for devices close to the router. It is faster and experiences less interference than 2.4 GHz.
We are committed to restoring your expected performance and will remain here via private message for any further support.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
07 Apr 2026, 14:43Hello there.
Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:43
Official
Hello there.
Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
08 Apr 2026, 09:19Hi Anton,
We understand how frustrating it can be when your WiFi speed is significantly slower than your wired connection. We’ve logged this with our technical team so they can review your settings and check for any software updates that might improve performance.
We appreciate your patience while the team works on this and will ensure the issue is addressed as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 09:19
Official
Hi Anton,
We understand how frustrating it can be when your WiFi speed is significantly slower than your wired connection. We’ve logged this with our technical team so they can review your settings and check for any software updates that might improve performance.
We appreciate your patience while the team works on this and will ensure the issue is addressed as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team