Charges full amount & supplies half service

For the last couple of weeks our line from Mweb is intermittent, with huge drops and peaks - which is clearly shown on the Telkom speed test. The speed ranges from 2.2 to 0.7 which means that any downloads take forever or drop completely. This makes me think we are being throttled, although of course we are paying for an unthrottled line and MWeb advise that they don't throttle lines! We are then told to monitor the line for a while and see if it's any better.<br> Between trying to fix the line by changing router settings and blaming Telkom, we are left extremely frustrated, irritated and mad, without a proper service and carrying the can yet again! For the weeks we have half service, we aren't charged half the amount for the line! This is so unfair! GIVE US WHAT WE ARE PAYING FOR - you aren't doing us a favour - we have a contract with you to provide it to us. If you can't provide it, don't offer the service.<br> It appears to me that you have sold more bandwidth than you can provide. Prove me wrong. Let me have one full month without problems!!!<br>