MS
MARKUS` STEYN
1 reviews | Active since Jan 2012
17 Mar 2016, 10:37
CHARGES & BAD / NO FEEDBACK
I have made use of Telkom before and moved everything over to Mweb and upgraded when needed according to their advice. I called them and discussed charges related to bad service / no service and that I was expected to cope with their own staff errors with moving over the management of my ADSL line. Now ShowMax charges that is still running and false promises of call backs and feedback.<br> <br> Is Telkom better than Mweb???? If so, is SCARY!!! My account is always paid on time every time, but don't get the same in return!
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Mweb's replyOfficial
17 Mar 2016, 15:44Hello markusteyn,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply17 Mar 2016, 15:44
Official
Hello markusteyn,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,