Charged for services not acctivated

nawaal, jason, eugene, craig and today jojo

These are the people I have dealt with over the past 3 weeks since the fiber was installed. I am so frustrated and actually disgusted that a huge company as yourselves is testing my patience and stressing me out. My son needs the internet as I know by now you know they're attending school from home. He is already behind as he cannot log assignments.

I app**** for the voucher and paid as was instructed by your Sales Team. Bear in mind, I paid and no service received. Meaning no internet. There was an error with the address and I immediately called and was told that they logged an error and will fix it. Every time I've called Mweb I am told a manager will call, no-one ever calls. Clearly you take escalations light-heartedly. I was even told your CEO resigned and that there are no Team managers. Are you going under? Today I called and again JOJO tells me he is escalating it, ESCALATING TO WHO, cos nothing is being done. NOTHING. I asked JOJO for a refund cos I will take my business elsewhere, then he says no cos it's non-refundable. Again, bear in mind I have no service so according to CPA, I am entitled to a refund as you promise to deliver a service of which nothing was provided.

Get someone to call me back today or I will take this further.

This is my reference number - ***3