Charged for “Damage” I Was Never Told About After Weeks Without Internet

I have had ongoing fibre issues with MWEB for weeks, including long periods with no internet at all, constant follow-ups, and repeated escalations just to get basic service restored.

Now, after all of this, I have been billed R862.50 for a “Frogfoot callout – access route damaged” — something I was never informed about, never approved, and have zero knowledge of.

At no point:

Did any technician explain that there was damage Did MWEB inform me that I would be charged Did anyone get my consent for a billable callout

After weeks of service failure and escalation, I assumed any technician visit was to fix their service issue, not to quietly add charges to my account afterward.

This is unacceptable.

You cannot:

Fail to deliver service Keep a customer offline for extended periods Then add unexplained charges without communication

This feels like billing first and explaining later — if at all.