CEO COMPLAINT MWEB

I would like to give the CEO of MWEB my review in my experience I had over the a couple of weeks . I 1st started enquiring about an upgrade to Fibre in August. Then the sales guy told me there will be an installation fee then I said ok I will get back to them. Never went ahead with the deal . Then MWEB introduced a new package of R579 Uncapped free installation and connection and I decided to upgrade in December. Pro rata was explained and new monthly subs was explained . Come December they billed me on the original request that was queried n August which is WRONG and Unacceptable. Your calls are recorded right?? This is not what I signed up for ! I tried logging tickets left right and center cause I cannot take calls during the day no one comes back , now I got another invoice of R866 ? Why ? I am not happy with the service at all . My reference is MWB***0 . I Need my account details changed to what I agreed on in December that's it ! You guys debited me R1307.55 in December as well.