CE
Colleen E
1 reviews | Active since Aug 2024
09 Sept 2026, 13:15
CE
I called Mweb used up all my airtime listening to music playing and recording. No human to speak to . The chat support is equally as bad consultants take forever to respond to you. NOT HAPPY WITH YOUR SERVICE IT VERY BAD PLEASE IMPROVE.
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Mweb's replyOfficial
09 Sept 2026, 13:34Hello Colleen,
We understand how frustrating it must have been to spend your airtime trying to reach support and then experience delays when seeking assistance through our chat channels. This is certainly not the experience we want for our customers. Your expectations of timely and accessible support are important to us. Please be assured that your feedback will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously. We remain committed to meeting your expectations and those of all our customers by continuously improving the service and support experience we provide.If there is any outstanding assistance you require, please feel free to reach out to us via direct message, and we will gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend your airtime trying to reach support and then experience delays when seeking assistance through our chat channels. This is certainly not the experience we want for our customers. Your expectations of timely and accessible support are important to us. Please be assured that your feedback will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously. We remain committed to meeting your expectations and those of all our customers by continuously improving the service and support experience we provide.If there is any outstanding assistance you require, please feel free to reach out to us via direct message, and we will gladly take a closer look.
Kind regards,
Mweb Team
Mweb's reply09 Sept 2026, 13:34
Official
Hello Colleen,
We understand how frustrating it must have been to spend your airtime trying to reach support and then experience delays when seeking assistance through our chat channels. This is certainly not the experience we want for our customers. Your expectations of timely and accessible support are important to us. Please be assured that your feedback will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously. We remain committed to meeting your expectations and those of all our customers by continuously improving the service and support experience we provide.If there is any outstanding assistance you require, please feel free to reach out to us via direct message, and we will gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend your airtime trying to reach support and then experience delays when seeking assistance through our chat channels. This is certainly not the experience we want for our customers. Your expectations of timely and accessible support are important to us. Please be assured that your feedback will be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously. We remain committed to meeting your expectations and those of all our customers by continuously improving the service and support experience we provide.If there is any outstanding assistance you require, please feel free to reach out to us via direct message, and we will gladly take a closer look.
Kind regards,
Mweb Team