CBilled for Fibre Upgrade — No Downgrade Service, No Support, Urgent Escalation Needed

Been with MWeb Fibre since 2020, after various attempts to upbrade my account, my line speed was not changed, but I was bulled for the faster/larger package. This would be from 50bps/25mbps to 100/50mbps and also to 200/200mbps, but after notifying them, I did not see any change in line speed, with my average line speed bieng 50mbps regardless.

I then tried to first down-grade, the response was to call the helpline, which i did, I was on hold for 53:14min when the call dropped.

I then attmpted to cancel my account with MWeb, I have failed yet again. spent 45min holding for assistance when the line dropped again.