Catch a wake up please

Why do we have to visit Hellopeter to get a response from MWEB. We still got an ongoing issue with our LTE . at times super fast, at times like a grazing tortoise. When you call the call centre sadly using a cell phone you hold for 30 mins before using their advice to log a complaint on the self service option, which when you do gives you and others a message we cannot ........ try again later. So you message the super efficient messenger option, simply asking someone to call you on the number on our account as soon as possible, they refuse to convey the message saying: " Good Afternoon Please provide the following details for verification purposes so that we can arrange a technical callback 1. Account Holder Name and Surname 2. ID Number 3. All the contact numbers we have on record." In the past they got someone to contact us which is still on the string of messengers, but looks like now the dumbest of the dumb are operating the replies as firstly the number given is the very same number you call me on should we pay you R5 too short, the account name is the actual email address and lastly why would I provide such information to an unknown person? To prove their intelligence THEY ASK YOU TO CALL THE CALL CENTRE OR USE THE SELF HELP OPTION, NO WONDER YOUR RATING IS JUST OVER 1 OUT OF 10 ON MOST PUBLIC RATING SYSTEMS.