Careless Fibre Migrations Team With Tehcnical or People Skills

I've been making several attempts to get in touch with the fibre home migrations department about the activation of my line after having notified them of the move on the 8th of December. Their teams have done their best to keep me on hold for 20 minutes or more with no solution in sight.

We're told that the issue has been sitting with their team involved with line activations, who by all accounts have no interest in following up on tickets issued or reaching out to their clients with constructive feedback. All this seems to be is a game of keeping you on hold and making you repeat the issues to you as though they've never heard anything about the issue before.

I've been able to keep track of the issue, they've been able to read their progress notes back to me stating what may have been said on a previous call but by no means do I have any indication that the issue is being looked into or that there is any regard to how long this issue has been outstanding.