Capped \uncapped"internet"""

I'm getting so fed up of having to call in every day about the same thing, my internet speeds are always slow with a few midnight exceptions. I have been complaining about my internet speeds for as long as I can remember and I had no internet for 2 weeks which Telkom came to sort out last week. For the passed couple of days my internet has been completely unusable. I called in last night to find out what the problem is and apparently there's still a problem from telkoms side PLUS I'm being throttled!? First of all I'm paying for speeds that are now intentionally being reduced. I signed up for uncapped internet and my speeds are now at 0.04mbs which is not even enough to load basic pages. I don't even know how I can reach the data limit if my speeds are that low and I haven't had a connection for 2 weeks. I'll be canceling my account with Mweb now because I refuse to spend another cent to get nothing in return.