1 reviews | Active since Jan 2015
Capped does not mean "stop when I reach my limit"
<p>Terrible response from Mweb who billed me almost 10x as much as my monthly "limited" contract - apparently "capped" does not mean "limited to". They did not consider any reasonability or credit, nor did they care that I am an unhappy customer - they simply suggested I give them 1 month notice.</p>
Good day Christina
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Good day Christina
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Very vague "matter is closed" from their side. Doesn't assist me, I'm still unhappy, they did absolutely nothing to try and attend to my concerns. MWeb takes no responsibility on behalf of their customers - they could have at least tried to speak to the service provider. They do not protect the interests of their customers. They do not understand that exceeding monthly costs by 10x is not reasonable. As is with majority of big companies in South Africa - their small customers are merely a source of income, nothing more.
Very vague "matter is closed" from their side. Doesn't assist me, I'm still unhappy, they did absolutely nothing to try and attend to my concerns. MWeb takes no responsibility on behalf of their customers - they could have at least tried to speak to the service provider. They do not protect the interests of their customers. They do not understand that exceeding monthly costs by 10x is not reasonable. As is with majority of big companies in South Africa - their small customers are merely a source of income, nothing more.
Very vague "matter is closed" from their side. Doesn't assist me, I'm still unhappy, they did absolutely nothing to try and attend to my concerns. MWeb takes no responsibility on behalf of their customers - they could have at least tried to speak to the service provider. They do not protect the interests of their customers. They do not understand that exceeding monthly costs by 10x is not reasonable. As is with majority of big companies in South Africa - their small customers are merely a source of income, nothing more.
Very vague "matter is closed" from their side. Doesn't assist me, I'm still unhappy, they did absolutely nothing to try and attend to my concerns. MWeb takes no responsibility on behalf of their customers - they could have at least tried to speak to the service provider. They do not protect the interests of their customers. They do not understand that exceeding monthly costs by 10x is not reasonable. As is with majority of big companies in South Africa - their small customers are merely a source of income, nothing more.