Can’t to simple move request. - poor service

I have been with MWeb for many years but I’d only a number. I move request from 21st November still not actioned. I have tried for the last two weeks for assistance, today told they need to capture a new move request, however on Friday I gave them the fibre box number at my new home and they advised they will request for installation. What gapien to service, if I do not have my Fibre installed by tomorrow will go to Telkom to get internet from them. Might be much quicker than to get Fibre