SR
Shawn R
1 reviews | Active since Apr 2022
02 Mar 2026, 11:32
Cant keep to scheduled appointments
For one of the largest Internet providers in the country, you are by for the most disappointing. The appointment was Scheduled Confirmed Schedule Date 02/Mar/2026 07:30. By 9:30 no one had arrived so i contacted the help desk via the website at 9:27. At 10:57 someone finally answer only to tell me i must wait they will be here today. Then the story changed, to schedule for 03/03 07:30. Who runs these companies and why do they feel its okay to mess clients around like this? Wasted my day. and im not the only one.
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
02 Mar 2026, 11:46Hi Shawn, We completely understand how disappointing and inconvenient it was to have your appointment delayed, especially after receiving confirmation and planning your day around it. Being left waiting and having to follow up repeatedly is not the experience we want for our customers. Please rest assured that your comments have been escalated to the relevant operational teams. They are reviewing what caused the delay and are working to prevent similar situations in the future. We truly appreciate your patience and your detailed feedback. It helps us improve our scheduling, communication, and overall service delivery to ensure a smoother experience for all customers.
Mweb's reply02 Mar 2026, 11:46
Official
Hi Shawn, We completely understand how disappointing and inconvenient it was to have your appointment delayed, especially after receiving confirmation and planning your day around it. Being left waiting and having to follow up repeatedly is not the experience we want for our customers. Please rest assured that your comments have been escalated to the relevant operational teams. They are reviewing what caused the delay and are working to prevent similar situations in the future. We truly appreciate your patience and your detailed feedback. It helps us improve our scheduling, communication, and overall service delivery to ensure a smoother experience for all customers.
Mweb's replyOfficial
02 Mar 2026, 12:02Hi Shawn, We appreciate you sharing your experience and understand that waiting for a response can be frustrating. Your feedback will be communicated to the relevant teams to help enhance the efficiency and accessibility of our support channels. We’re committed to ensuring that all customers can reach assistance quickly, and insights like yours help guide improvements across our service. Thank you for helping us make the experience better for everyone.
Mweb's reply02 Mar 2026, 12:02
Official
Hi Shawn, We appreciate you sharing your experience and understand that waiting for a response can be frustrating. Your feedback will be communicated to the relevant teams to help enhance the efficiency and accessibility of our support channels. We’re committed to ensuring that all customers can reach assistance quickly, and insights like yours help guide improvements across our service. Thank you for helping us make the experience better for everyone.
SR
Shawn R's updateReviewer Update
05 Mar 2026, 12:52Still no internet. Its been 3 days since you guys were supposed to activate and nothing. Mweb says its Vuma, vuma says its Mweb. The fact that you installed a ONT that was still activate for another client just goes to show the circus im dealing with. been on the phone for 20 minutes to speak to someone only to be told its the wrong department. Been on the live chat for 40 mins, no answer. Its almost like you guys are going out of your way to not give me internet connection. But i know your reply " Thank you for reaching out. We’ve escalated this to our Activations Team to assist with the activation. They will keep you updated and notify you as soon as your service is active. " same reply as 2 days ago.
SR
Shawn R's update05 Mar 2026, 12:52
Reviewer Update
Still no internet. Its been 3 days since you guys were supposed to activate and nothing. Mweb says its Vuma, vuma says its Mweb. The fact that you installed a ONT that was still activate for another client just goes to show the circus im dealing with. been on the phone for 20 minutes to speak to someone only to be told its the wrong department. Been on the live chat for 40 mins, no answer. Its almost like you guys are going out of your way to not give me internet connection. But i know your reply " Thank you for reaching out. We’ve escalated this to our Activations Team to assist with the activation. They will keep you updated and notify you as soon as your service is active. " same reply as 2 days ago.
Mweb's replyOfficial
05 Mar 2026, 13:18Hello Shawn. We are here for you and assure you we are doing all we can to get your Vuma Reach service activated as soon as possible. We can confirm that the matter is currently being reviewed by the Vuma Reach activations team who will provide feedback as soon as possible on the next steps. R^
Mweb's reply05 Mar 2026, 13:18
Official
Hello Shawn. We are here for you and assure you we are doing all we can to get your Vuma Reach service activated as soon as possible. We can confirm that the matter is currently being reviewed by the Vuma Reach activations team who will provide feedback as soon as possible on the next steps. R^
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Shawn R's updateReviewer Update
05 Mar 2026, 15:31i just spoke to Vuma and they say MWEB has not sent them the case number. At this point i am really fed up with both of you. Now i need to call Mweb and get the case number and call Vuma with the case number. Can someone PLEASE just do the job???? Why must i do the work? You guys are waiting for each other? Can someone call me please.
SR
Shawn R's update05 Mar 2026, 15:31
Reviewer Update
i just spoke to Vuma and they say MWEB has not sent them the case number. At this point i am really fed up with both of you. Now i need to call Mweb and get the case number and call Vuma with the case number. Can someone PLEASE just do the job???? Why must i do the work? You guys are waiting for each other? Can someone call me please.
Mweb's replyOfficial
05 Mar 2026, 15:35Hi Shawn. We assure you the teams are actively doing their best to get your connection up and running as soon as possible.
Mweb's reply05 Mar 2026, 15:35
Official
Hi Shawn. We assure you the teams are actively doing their best to get your connection up and running as soon as possible.
SR
Shawn R's updateReviewer Update
05 Mar 2026, 15:38That's not what Vuma says. Vuma says YOU have not given them the case number. Call me because this up and down on the internet is useless.
SR
Shawn R's update05 Mar 2026, 15:38
Reviewer Update
That's not what Vuma says. Vuma says YOU have not given them the case number. Call me because this up and down on the internet is useless.
Mweb's replyOfficial
05 Mar 2026, 15:41Hi Shawn. We assure you the teams are actively doing their best to get your connection up and running as soon as possible.
Mweb's reply05 Mar 2026, 15:41
Official
Hi Shawn. We assure you the teams are actively doing their best to get your connection up and running as soon as possible.
Mweb's replyOfficial
05 Mar 2026, 15:41Hi Shawn. We assure you the teams are actively doing their best to get your connection up and running as soon as possible.
Mweb's reply05 Mar 2026, 15:41
Official
Hi Shawn. We assure you the teams are actively doing their best to get your connection up and running as soon as possible.
SR
Shawn R's updateReviewer Update
06 Mar 2026, 13:30Still no activation. Still no call from Mweb either. and let me guess, no one works on the weekend so nothing will be done. Activation gets submitted and fails then i have to run around trying to figure out who to talk to because if i dont follow up, nothing gets done.
SR
Shawn R's update06 Mar 2026, 13:30
Reviewer Update
Still no activation. Still no call from Mweb either. and let me guess, no one works on the weekend so nothing will be done. Activation gets submitted and fails then i have to run around trying to figure out who to talk to because if i dont follow up, nothing gets done.
Mweb's replyOfficial
06 Mar 2026, 13:43Hello Shawn. Thank you for reaching out. We have reached out to the Vuma Reach teams to advise regarding service activation as soon as possible. The teams will email you with feedback directly. R^
Mweb's reply06 Mar 2026, 13:43
Official
Hello Shawn. Thank you for reaching out. We have reached out to the Vuma Reach teams to advise regarding service activation as soon as possible. The teams will email you with feedback directly. R^
SR
Shawn R's updateReviewer Update
07 Mar 2026, 07:03Another day gone to waste, another "we are working at sorting this out as soon as possible for you" excuse, while in fact, nothing is really being done.
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Shawn R's update07 Mar 2026, 07:03
Reviewer Update
Another day gone to waste, another "we are working at sorting this out as soon as possible for you" excuse, while in fact, nothing is really being done.
Mweb's replyOfficial
09 Mar 2026, 10:17Hi Shawn, thank you for your feedback. We understand how frustrating it must be to feel that no progress is being made. Please be assured that our team is actively working on your case and reviewing the matter to ensure it is addressed as soon as possible. We appreciate your patience while this is being resolved. U^
Mweb's reply09 Mar 2026, 10:17
Official
Hi Shawn, thank you for your feedback. We understand how frustrating it must be to feel that no progress is being made. Please be assured that our team is actively working on your case and reviewing the matter to ensure it is addressed as soon as possible. We appreciate your patience while this is being resolved. U^