JK
JAUN K

1 reviews | Active since Oct 2015

11 Mar 2026, 12:31

Can't get ahold of them

I can not get ahold of them . I am moving end of the month and need to find out if I can move my wifi or do I need to get a new one . I get no response on WhatsApp or the app . I am 20 minutes on hold listening to music.

0
Replies (1)
Mweb
Mweb's reply11 Mar 2026, 12:42
Official
Hi Jaun,  thank you for reaching out and sharing your concerns. We understand how frustrating it can be to try and get assistance, especially when you’re preparing to move. You can submit your moving request online by visiting www.mweb.co.za, selecting the Moving Home option in the top right, and signing in to start the process. Please make sure to submit your request with at least 30 day's notice, to allow sufficient time for all parties involved to ensure a smooth transition. Should you need any assistance while completing the request, please don’t hesitate to reach out,  we’re happy to help. U^