CW
Chris W
1 reviews | Active since Dec 2014
23 Mar 2015, 12:08
Cant get 6 mb and Telkom site says 10 mb.
I have requested a 6 mb line speed upgrade from Mweb as I am paying them to manage my line on 13 March.<br> <br> I requested feedback as I had no response 20 March.I received feedback they will follow up.<br> <br> Today 23 March I request feedback again??<br> <br> Then I receive a message \good day please be advised that your ADSL order is cancelled due to Telkom feedback –
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Mweb's replyOfficial
23 Mar 2015, 16:04Hello ccwilke,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply23 Mar 2015, 16:04
Official
Hello ccwilke,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services