Can't find assistance at MWEB!

I have been trying to get assistance from someone at Mweb for months already and to date, have not been able too. It’s become such a frustration, that it’s forced me to get to this point. Firstly, my selected debit order date is the 1st of every month as I am self employed and get paid on this day. However, Mweb feels the need to debit my account every month between the 29th and 31st which is against what I had requested. This causes an “unpaid” on my account almost every month and my bank charges me R155 everytime this happens. Mweb then adds a R50 on my premium for the debit being unpaid which means I am paying over R200 unnecessary in charges over and above my R965 monthly installment which is an unnecessary a waste of money. Secondly. I am paying R965 every month for a 150mb line, which I don't need as I don't even reach 50mb. This is also a waste and wanted my line speed reduced so my monthly premium can be reduced, as I’m definitely not benefiting from 150mb speed. I have made NUMEROUS ATTEMPTS to contact Mweb to resolve my issues, but have been unsuccessful.

I had no issues in the past and the response time was great, however, I do think that their service has drastically declined. I need these issues resolved before the end of 2024 as I refuse to waste anymore of my airtime on the useless customer service options.