Cant even do a simple line upgrade

<p>Hi Mweb.</p> <p>I have been desperately trying to upgrade my ADLS line to a 20 Mbps line, we are now on week 3 and today i find out the order has been cancelled.</p> <p> </p> <p>The problem i told numerous Mweb consultants is, i am too far from the exchange and telkom confirmed i can only sync at 16 Mbps, they also told me all Mweb needs to do is send them a notification that "I" the customer is willing to pay for the 20 Mbps line but only sync at 16Mbps.</p> <p> </p> <p>I asked 3 of your consultants to send the notification, but it looks like none of them really care about customer service, they all said they will notify Telkom but it looks like they don’t really care about following through on requests either.</p> <p> </p> <p>All i want is to sync at the 16 Mbps, i know its possible as i was Syncing at that speed for a few days before it went back to 8 Mbps. This really does not sound like a complicated request, i just need someone who actually cares about your company’s reputation to stop sitting and waiting for emails and just pick up the phone and call telkom to get this resolved, i even offered to setup a conference call between Mweb and telkom.</p> <p> </p> <p>I’m usually a patient guys, but the amount of BS and lies i have been told the last few weeks have really pushed me over the edge.</p> <p> </p> <p>Can someone please give me a call for more details or to resolve this please?</p> <p> </p> <p>Thanks</p> <p>Darren</p> <p> </p>