GC
Gregg C
1 reviews | Active since Oct 2010
25 May 2026, 00:30
CANNOT SEND MAIL FROM MY MWEB EMAIL ADDRESS
I keep mailing complaints due to the disgusting service or lack of it that I got from Bongani on your chat.  You write to me and tell me you are looking into my problem as to why I cannot Email from my Mweb address which kind of makes my Email ****** useless and you say you are doing something yet I still cannot send out any important emails to anyone . This is not acceptable. I would like a refund backdated to when the started about 18 months ago. If you do not sort this out all hell will break loose on social media!  I’m tired of being nice because nice gets you nowhere — with MWEB.
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Replies (2)GC
Gregg C's updateReviewer Update
25 May 2026, 00:41The live chat ladies name was MBALI not Bongani
GC
Gregg C's update25 May 2026, 00:41
Reviewer Update
The live chat ladies name was MBALI not Bongani
Mweb's replyOfficial
25 May 2026, 09:45Hello Gregg
We hear the level of frustration in your message, especially with something as essential as email sending being disrupted for this long. When your Mweb email cannot send messages, it impacts communication, work, and day-to-day reliability, and we understand why this has become unacceptable for you.We can confirm this matter is already being actively addressed with our Mweb Email team. We have now placed an urgent follow-up to prioritise the investigation into the outbound sending failure and ensure it is addressed as quickly as possible. Your references remain linked to this escalation for tracking and continuity:
To help move this forward efficiently, it would assist if we could get a bit more detail from your side via private message:
You're welcome to send us a private message for any further updates or support. We are here for you.
Kind regards,
The Mweb Team
We hear the level of frustration in your message, especially with something as essential as email sending being disrupted for this long. When your Mweb email cannot send messages, it impacts communication, work, and day-to-day reliability, and we understand why this has become unacceptable for you.We can confirm this matter is already being actively addressed with our Mweb Email team. We have now placed an urgent follow-up to prioritise the investigation into the outbound sending failure and ensure it is addressed as quickly as possible. Your references remain linked to this escalation for tracking and continuity:
- ***
- Ticket: MWB***4
- SMTP authentication issues are preventing messages from being sent
- Security or spam protection systems are temporarily restricting outbound mail
- Mailbox configuration errors after previous troubleshooting or changes
- Session or server-side sending restrictions affecting delivery
To help move this forward efficiently, it would assist if we could get a bit more detail from your side via private message:
- The exact error message received when sending fails
- Whether the issue affects all recipients or only specific email domains
- The device or platform used (webmail, Outlook, mobile mail app, etc.)
- Any recent changes made to settings before the issue started
You're welcome to send us a private message for any further updates or support. We are here for you.
Kind regards,
The Mweb Team
Mweb's reply25 May 2026, 09:45
Official
Hello Gregg
We hear the level of frustration in your message, especially with something as essential as email sending being disrupted for this long. When your Mweb email cannot send messages, it impacts communication, work, and day-to-day reliability, and we understand why this has become unacceptable for you.We can confirm this matter is already being actively addressed with our Mweb Email team. We have now placed an urgent follow-up to prioritise the investigation into the outbound sending failure and ensure it is addressed as quickly as possible. Your references remain linked to this escalation for tracking and continuity:
To help move this forward efficiently, it would assist if we could get a bit more detail from your side via private message:
You're welcome to send us a private message for any further updates or support. We are here for you.
Kind regards,
The Mweb Team
We hear the level of frustration in your message, especially with something as essential as email sending being disrupted for this long. When your Mweb email cannot send messages, it impacts communication, work, and day-to-day reliability, and we understand why this has become unacceptable for you.We can confirm this matter is already being actively addressed with our Mweb Email team. We have now placed an urgent follow-up to prioritise the investigation into the outbound sending failure and ensure it is addressed as quickly as possible. Your references remain linked to this escalation for tracking and continuity:
- ***
- Ticket: MWB***4
- SMTP authentication issues are preventing messages from being sent
- Security or spam protection systems are temporarily restricting outbound mail
- Mailbox configuration errors after previous troubleshooting or changes
- Session or server-side sending restrictions affecting delivery
To help move this forward efficiently, it would assist if we could get a bit more detail from your side via private message:
- The exact error message received when sending fails
- Whether the issue affects all recipients or only specific email domains
- The device or platform used (webmail, Outlook, mobile mail app, etc.)
- Any recent changes made to settings before the issue started
You're welcome to send us a private message for any further updates or support. We are here for you.
Kind regards,
The Mweb Team