HW
Howard W
1 reviews | Active since Dec 2014
23 Jan 2016, 09:01
Cannot manage your line
I originally reported my ADSL problem to MWEB on 3 January 2016. I was told that I have to sort it out myself by reporting the problem to Telkom. After many phone calls, promises, threats and e-mails to MWEB I am still struggling with my ADSL line. All that I get is that Telkom is attending to the problem. If MWEB wants to manage the line then they must do something concrete about sorting out this problem I will never ever recommend MWEB to anybody again due to the total inefficiency of this organisation. As far as I am concerned MWEB have damaged my line, not managed it. For how long does one have to complain before getting results. No MWEB your service is non-existent
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Mweb's replyOfficial
25 Jan 2016, 10:51Hello Howard Wiltshire,
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant department to address and to ensure it receives the attention it deserves.
They will be contacting Telkom regularly to get updates on the progress of your line fault.
We will remain in touch with your until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant department to address and to ensure it receives the attention it deserves.
They will be contacting Telkom regularly to get updates on the progress of your line fault.
We will remain in touch with your until it is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply25 Jan 2016, 10:51
Official
Hello Howard Wiltshire,
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant department to address and to ensure it receives the attention it deserves.
They will be contacting Telkom regularly to get updates on the progress of your line fault.
We will remain in touch with your until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our customer service consultant, this matter has now been addressed.
Your query has been escalated to the relevant department to address and to ensure it receives the attention it deserves.
They will be contacting Telkom regularly to get updates on the progress of your line fault.
We will remain in touch with your until it is resolved.
Kind regards
MWEB Client Services
Best regards,