Cannot get through to sales department

Hi Mweb

I am a new customer and the time has come to migrate my ADSL line to MWEB. I have been trying all morning to get through to your sales department to initiate the migration. I have been on the phone several times waiting 8 minutes no response, 11 minutes no response, 13 minutes no response 15 minutes, 16 minutes no response. As a new customer this does not look good for MWEB'S customer service capability and I am already regretting changing service providers.