RJ
Renee J
1 reviews | Active since Jan 2014
03 Jun 2026, 09:52
Cannot get hold of MWeb to pay my account that is in arrears
I want to pay my account that is in arrears. Problem is that I do not get the OTP to sign into the app by SMS. This is super frustrating. How do I get hold of these people without the OTP ?
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
03 Jun 2026, 10:09Hi Renee,
We understand how frustrating this must be, especially when you’re trying to access your account to make a payment and aren’t receiving the OTP. When something simple like logging in becomes a blocker, it can feel very inconvenient and stressful. This situation does not reflect the level of reliability we aim to provide, particularly when it comes to account access and essential actions like settling your account.
In many cases, SMS OTPs can be blocked by apps or device settings. If you are using an app like Truecaller, it may be filtering or blocking the message:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
Check your blocklist or spam messages for the OTP
If you are not using Truecaller, or the message is not there, please check your phone’s message settings:
For Android:
Open your Messages
Tap the three dots (top right)
Go to Settings
Select Block numbers and messages
Open Blocked messages and check for the OTP
For iPhone:
Go to Settings
Tap Phone
Select Blocked Contacts
Check if any of the following numbers are listed and remove them:
We understand how frustrating this must be, especially when you’re trying to access your account to make a payment and aren’t receiving the OTP. When something simple like logging in becomes a blocker, it can feel very inconvenient and stressful. This situation does not reflect the level of reliability we aim to provide, particularly when it comes to account access and essential actions like settling your account.
In many cases, SMS OTPs can be blocked by apps or device settings. If you are using an app like Truecaller, it may be filtering or blocking the message:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
Check your blocklist or spam messages for the OTP
If you are not using Truecaller, or the message is not there, please check your phone’s message settings:
For Android:
Open your Messages
Tap the three dots (top right)
Go to Settings
Select Block numbers and messages
Open Blocked messages and check for the OTP
For iPhone:
Go to Settings
Tap Phone
Select Blocked Contacts
Check if any of the following numbers are listed and remove them:
If your provider is MTN: ***
If your provider is Vodacom: ***
If your provider is Telkom: ***
If your provider is Cell C: ***
Should the issue continue, please send us a direct message on Hello Peter, and our team will step in to assist further.
Kind regards,
Mweb Team
Should the issue continue, please send us a direct message on Hello Peter, and our team will step in to assist further.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 10:09
Official
Hi Renee,
We understand how frustrating this must be, especially when you’re trying to access your account to make a payment and aren’t receiving the OTP. When something simple like logging in becomes a blocker, it can feel very inconvenient and stressful. This situation does not reflect the level of reliability we aim to provide, particularly when it comes to account access and essential actions like settling your account.
In many cases, SMS OTPs can be blocked by apps or device settings. If you are using an app like Truecaller, it may be filtering or blocking the message:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
Check your blocklist or spam messages for the OTP
If you are not using Truecaller, or the message is not there, please check your phone’s message settings:
For Android:
Open your Messages
Tap the three dots (top right)
Go to Settings
Select Block numbers and messages
Open Blocked messages and check for the OTP
For iPhone:
Go to Settings
Tap Phone
Select Blocked Contacts
Check if any of the following numbers are listed and remove them:
We understand how frustrating this must be, especially when you’re trying to access your account to make a payment and aren’t receiving the OTP. When something simple like logging in becomes a blocker, it can feel very inconvenient and stressful. This situation does not reflect the level of reliability we aim to provide, particularly when it comes to account access and essential actions like settling your account.
In many cases, SMS OTPs can be blocked by apps or device settings. If you are using an app like Truecaller, it may be filtering or blocking the message:
Open the Truecaller app
Go to Settings
Select Blocked numbers and messages
Check your blocklist or spam messages for the OTP
If you are not using Truecaller, or the message is not there, please check your phone’s message settings:
For Android:
Open your Messages
Tap the three dots (top right)
Go to Settings
Select Block numbers and messages
Open Blocked messages and check for the OTP
For iPhone:
Go to Settings
Tap Phone
Select Blocked Contacts
Check if any of the following numbers are listed and remove them:
If your provider is MTN: ***
If your provider is Vodacom: ***
If your provider is Telkom: ***
If your provider is Cell C: ***
Should the issue continue, please send us a direct message on Hello Peter, and our team will step in to assist further.
Kind regards,
Mweb Team
Should the issue continue, please send us a direct message on Hello Peter, and our team will step in to assist further.
Kind regards,
Mweb Team
RJ
Renee J's updateReviewer Update
03 Jun 2026, 10:43Please phone me to sort this issue. I cannot find the menu item in Truecaller you are referring to
RJ
Renee J's update03 Jun 2026, 10:43
Reviewer Update
Please phone me to sort this issue. I cannot find the menu item in Truecaller you are referring to
RJ
Renee J's updateReviewer Update
03 Jun 2026, 11:44Please CALL ME !!!!
RJ
Renee J's update03 Jun 2026, 11:44
Reviewer Update
Please CALL ME !!!!
RJ
Renee J's updateReviewer Update
03 Jun 2026, 11:45Your service is abmysmal !!!!
RJ
Renee J's update03 Jun 2026, 11:45
Reviewer Update
Your service is abmysmal !!!!
RJ
Renee J's updateReviewer Update
03 Jun 2026, 16:03Please just debit my account. Your reply does not help. You said go l to messages and press the 3 dots, well I cannot find those 3 dots. Please make this stop.
RJ
Renee J's update03 Jun 2026, 16:03
Reviewer Update
Please just debit my account. Your reply does not help. You said go l to messages and press the 3 dots, well I cannot find those 3 dots. Please make this stop.
Mweb's replyOfficial
03 Jun 2026, 16:20Hi Renee,
We understand how frustrating it can be when you're trying to resolve something simple and the suggested steps are not clear or easy to follow. Not being able to complete the process smoothly can feel unnecessarily stressful. We`ve confirmed that another debit order attempt was made today. If the payment was successful, it should reflect on your Mweb account by Friday, or by Monday at the latest, once it has fully cleared.
Regarding the OTP issue, if the previous steps were unclear, the SMS may be getting filtered by an app like Truecaller. You can try the following:
Open the Truecaller app
Tap on the Messages tab
Check the Spam & Blocked (or Spam) folder
Look for any filtered OTP messages
If you're still unable to receive the OTP or need assistance getting this resolved, please send us a direct message on Hello Peter with your details, and we’ll help guide you through the next steps.
Kind regards,
Mweb Team
We understand how frustrating it can be when you're trying to resolve something simple and the suggested steps are not clear or easy to follow. Not being able to complete the process smoothly can feel unnecessarily stressful. We`ve confirmed that another debit order attempt was made today. If the payment was successful, it should reflect on your Mweb account by Friday, or by Monday at the latest, once it has fully cleared.
Regarding the OTP issue, if the previous steps were unclear, the SMS may be getting filtered by an app like Truecaller. You can try the following:
Open the Truecaller app
Tap on the Messages tab
Check the Spam & Blocked (or Spam) folder
Look for any filtered OTP messages
If you're still unable to receive the OTP or need assistance getting this resolved, please send us a direct message on Hello Peter with your details, and we’ll help guide you through the next steps.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 16:20
Official
Hi Renee,
We understand how frustrating it can be when you're trying to resolve something simple and the suggested steps are not clear or easy to follow. Not being able to complete the process smoothly can feel unnecessarily stressful. We`ve confirmed that another debit order attempt was made today. If the payment was successful, it should reflect on your Mweb account by Friday, or by Monday at the latest, once it has fully cleared.
Regarding the OTP issue, if the previous steps were unclear, the SMS may be getting filtered by an app like Truecaller. You can try the following:
Open the Truecaller app
Tap on the Messages tab
Check the Spam & Blocked (or Spam) folder
Look for any filtered OTP messages
If you're still unable to receive the OTP or need assistance getting this resolved, please send us a direct message on Hello Peter with your details, and we’ll help guide you through the next steps.
Kind regards,
Mweb Team
We understand how frustrating it can be when you're trying to resolve something simple and the suggested steps are not clear or easy to follow. Not being able to complete the process smoothly can feel unnecessarily stressful. We`ve confirmed that another debit order attempt was made today. If the payment was successful, it should reflect on your Mweb account by Friday, or by Monday at the latest, once it has fully cleared.
Regarding the OTP issue, if the previous steps were unclear, the SMS may be getting filtered by an app like Truecaller. You can try the following:
Open the Truecaller app
Tap on the Messages tab
Check the Spam & Blocked (or Spam) folder
Look for any filtered OTP messages
If you're still unable to receive the OTP or need assistance getting this resolved, please send us a direct message on Hello Peter with your details, and we’ll help guide you through the next steps.
Kind regards,
Mweb Team