MT
Moira T
1 reviews | Active since Nov 2022
15 Apr 2026, 16:26
CANNOT GET HOLD OF ANYONE AT MWEB
Unbelievably frustrated, Mweb'S robot answers the phone but I was put you on hold for so long over 15 minutes each time I called that eventually I gave up and tried their website and connected through their chat window on their website and waited for the next available agent for over 35 minutes eventually gave up because I cant hold on that long. Really such terrible service.
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Mweb's replyOfficial
15 Apr 2026, 16:32ref# ***1
Hello Moira. Thank you for taking the time to share this with us, and we’re truly sorry for the frustration you’ve experienced trying to reach support. Waiting through repeated holds and long chat queues is not the standard of service we aim to provide, and we understand how exhausting that must have been. We hear your concern clearly, and we want to make this right for you as quickly as possible. To ensure we can assist you directly and resolve your query without further delay, please send us a private message with a brief description of your issue along with your account details. We will prioritise your case and ensure it is picked up by the right team ASAP.
Kind regards,
The Mweb Team
Hello Moira. Thank you for taking the time to share this with us, and we’re truly sorry for the frustration you’ve experienced trying to reach support. Waiting through repeated holds and long chat queues is not the standard of service we aim to provide, and we understand how exhausting that must have been. We hear your concern clearly, and we want to make this right for you as quickly as possible. To ensure we can assist you directly and resolve your query without further delay, please send us a private message with a brief description of your issue along with your account details. We will prioritise your case and ensure it is picked up by the right team ASAP.
Kind regards,
The Mweb Team
Mweb's reply15 Apr 2026, 16:32
Official
ref# ***1
Hello Moira. Thank you for taking the time to share this with us, and we’re truly sorry for the frustration you’ve experienced trying to reach support. Waiting through repeated holds and long chat queues is not the standard of service we aim to provide, and we understand how exhausting that must have been. We hear your concern clearly, and we want to make this right for you as quickly as possible. To ensure we can assist you directly and resolve your query without further delay, please send us a private message with a brief description of your issue along with your account details. We will prioritise your case and ensure it is picked up by the right team ASAP.
Kind regards,
The Mweb Team
Hello Moira. Thank you for taking the time to share this with us, and we’re truly sorry for the frustration you’ve experienced trying to reach support. Waiting through repeated holds and long chat queues is not the standard of service we aim to provide, and we understand how exhausting that must have been. We hear your concern clearly, and we want to make this right for you as quickly as possible. To ensure we can assist you directly and resolve your query without further delay, please send us a private message with a brief description of your issue along with your account details. We will prioritise your case and ensure it is picked up by the right team ASAP.
Kind regards,
The Mweb Team