Cannot get connected with fibre

<p>For about a month I've been trying to get MWeb to connect fibre up to our house and despite being shunted from pillar to post I cannot. Firstly they send Telkom contractors who say you need a conduit which you must provide in order to run the fibre to thehouse as we want to run it along the wall otherwise it will obstruct the access pathway to the garden (and the fibre would be damaged), so we spend many hundreds of rands on this. They then don't arrive when promised nor contact us again. We call MWeb again and this time Open Serve comes and says they can't use that conduit - it must be provided by some third (unknown) party and they promise to sort it out but we never hear from them again. We call the call centre and speak to Lorenzo who promises to resolve it and call us but never does, we then speak to Norma who also makes the same promises but does nothing and provides a reference number which now no one in the call centre seems to have heard of. The call centre can't seem to even find anything on the 'system'. After hours and hours of wasted phone calls and time wasted during the above site visits we still are not connected. We will have to go elsewhere to an efficient service provider as MWeb doesnt seem to care to retain a longstanding customer. They can't organise anything and can't even get anyone to call us back. But we must just wait and wait and wait... It's totally unprofessional and unacceptable.</p>