Cannot even fulfill basic service

Good Day, I pay for a 20MB adsl package through Mweb, and though have minor problems could never really complain. This has now changed as of two weeks ago. Since the 1st of September between the hours of 19:30 and 22:30 every evening, the time I make use of the line the most, I can literally not perform even the most basic of tasks.

Even though I pay for a 20MB package, this month I have not seen the line even get past a download rate of 16mb. I have consistently over the past two weeks being ignored by technical support, going so far as I have to do their job for them, and troubleshoot to the point that I know the problem sits on their end, and not mine. I am however instead blamed for my own problems by staff. Treated like a fool and told it is my equipment that is at fault, and then nothing ever happens.

So here is my line in the sand Mweb. Either you assist me, and provide the service I pay 1600+ a month for, or I will not pay for this month, and I will take my business elsewhere. Additionally I would urge all individuals to steer clear of Mweb as they have shown a disdain for helping the customer, and are only interested in getting the prospective client to sign the contract.

The service is terrible. The line is terrible. The technical staff are absolutely dreadful, and answer in a manner as if they just read from a spreadsheet that states to always blame the customer. The worst ISP in this country by far.