HW
Howard W
1 reviews | Active since Dec 2014
30 Oct 2015, 09:55
CANNOT DO ARITHMETIC
I contacted Mweb on 11 October 2015 in connection with a balance that is reflected on my account to try and ascertain how they got to it. They did not respond to me. I then followed it up and they sent me a statement whose balance differs completely from their balance on their website. I now have received an e-mail stating that it is the amount that I have used. This person can not even reconcile the account. BAD NEWS
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Mweb's replyOfficial
30 Oct 2015, 11:37Hello Howard Wiltshire,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The query is being investigated and we will provide you feedback in due course.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The query is being investigated and we will provide you feedback in due course.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply30 Oct 2015, 11:37
Official
Hello Howard Wiltshire,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The query is being investigated and we will provide you feedback in due course.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The query is being investigated and we will provide you feedback in due course.
Kind regards
MWEB Client Services
Best regards,