MF
Mncedisi F
1 reviews | Active since Sept 2026
09 Sept 2026, 14:52
Cannot cancel my subscription — ghosted for over a month
I have been trying to cancel my Mweb subscription since 31st of July, and I am being completely ignored.
I've contacted your live chat clearly requesting cancellation. I've also called your accounts line ***) multiple times and been left on hold for 20–30 minutes with no one picking up.
Meanwhile, my service has remained switched off and unused, yet money keeps being deducted from my account. I found a cheaper alternative and simply want to cancel — this should not be this difficult.
I have screenshots of every single chat attempt as proof. This is not how a paying customer should be treated when trying to leave. If this is not resolved, I will be escalating to ICASA.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
09 Sept 2026, 15:11Hello Mncedisi
We understand why you’re frustrated, particularly after making repeated attempts to cancel your service since 31 July and continuing to see deductions while the service remains suspended. We also acknowledge the effort you’ve already made through Live Chat and our Accounts line to have this resolved.We’ve reached out to our Cancellation team to review the current suspension state on your profile, the cancellation request history and the deductions made, and to advise on the next steps as a priority.We’ll ensure the relevant team has visibility of your concerns so that the matter can be properly reviewed rather than requiring you to repeat the same request again.
Kind regards,
The Mweb Team
We understand why you’re frustrated, particularly after making repeated attempts to cancel your service since 31 July and continuing to see deductions while the service remains suspended. We also acknowledge the effort you’ve already made through Live Chat and our Accounts line to have this resolved.We’ve reached out to our Cancellation team to review the current suspension state on your profile, the cancellation request history and the deductions made, and to advise on the next steps as a priority.We’ll ensure the relevant team has visibility of your concerns so that the matter can be properly reviewed rather than requiring you to repeat the same request again.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Sept 2026, 15:11
Official
Hello Mncedisi
We understand why you’re frustrated, particularly after making repeated attempts to cancel your service since 31 July and continuing to see deductions while the service remains suspended. We also acknowledge the effort you’ve already made through Live Chat and our Accounts line to have this resolved.We’ve reached out to our Cancellation team to review the current suspension state on your profile, the cancellation request history and the deductions made, and to advise on the next steps as a priority.We’ll ensure the relevant team has visibility of your concerns so that the matter can be properly reviewed rather than requiring you to repeat the same request again.
Kind regards,
The Mweb Team
We understand why you’re frustrated, particularly after making repeated attempts to cancel your service since 31 July and continuing to see deductions while the service remains suspended. We also acknowledge the effort you’ve already made through Live Chat and our Accounts line to have this resolved.We’ve reached out to our Cancellation team to review the current suspension state on your profile, the cancellation request history and the deductions made, and to advise on the next steps as a priority.We’ll ensure the relevant team has visibility of your concerns so that the matter can be properly reviewed rather than requiring you to repeat the same request again.
Kind regards,
The Mweb Team
Best regards,
MF
Mncedisi F's updateReviewer Update
15 Sept 2026, 13:21I have been trying to arrange collection but the agents take long to respond and the chat automatically closes itself. Can you please arrange a call with your collection department so that we can arrange the collection via a call instead.
MF
Mncedisi F's update15 Sept 2026, 13:21
Reviewer Update
I have been trying to arrange collection but the agents take long to respond and the chat automatically closes itself. Can you please arrange a call with your collection department so that we can arrange the collection via a call instead.
Mweb's replyOfficial
15 Sept 2026, 13:52Hello Mncedisi
We understand how frustrating it must be trying to arrange a collection while experiencing long response times and chats closing before the necessary arrangements can be made. This is certainly not the experience we want our customers to have.
We're here to help. Please send us a private message with:
Kind regards,
Mweb Team
We understand how frustrating it must be trying to arrange a collection while experiencing long response times and chats closing before the necessary arrangements can be made. This is certainly not the experience we want our customers to have.
We're here to help. Please send us a private message with:
- Your contact number
- An alternative contact number (if available)
- Suitable times for the team to call you
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 Sept 2026, 13:52
Official
Hello Mncedisi
We understand how frustrating it must be trying to arrange a collection while experiencing long response times and chats closing before the necessary arrangements can be made. This is certainly not the experience we want our customers to have.
We're here to help. Please send us a private message with:
Kind regards,
Mweb Team
We understand how frustrating it must be trying to arrange a collection while experiencing long response times and chats closing before the necessary arrangements can be made. This is certainly not the experience we want our customers to have.
We're here to help. Please send us a private message with:
- Your contact number
- An alternative contact number (if available)
- Suitable times for the team to call you
Kind regards,
Mweb Team
Best regards,
MF
Mncedisi F's updateReviewer Update
15 Sept 2026, 14:03*** please call as soon as you can so that we can arrange collection tomorrow or Friday
MF
Mncedisi F's update15 Sept 2026, 14:03
Reviewer Update
*** please call as soon as you can so that we can arrange collection tomorrow or Friday
Mweb's replyOfficial
15 Sept 2026, 14:09Hello Mncedisi,
Thank you for providing the details. We've logged a request with the relevant team and requested that they reach out to you directly to assist with arranging the collection. The contact details and your request for a call as soon as possible have been included to help facilitate the necessary arrangements.
Kind regards,
Mweb Team
Thank you for providing the details. We've logged a request with the relevant team and requested that they reach out to you directly to assist with arranging the collection. The contact details and your request for a call as soon as possible have been included to help facilitate the necessary arrangements.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 Sept 2026, 14:09
Official
Hello Mncedisi,
Thank you for providing the details. We've logged a request with the relevant team and requested that they reach out to you directly to assist with arranging the collection. The contact details and your request for a call as soon as possible have been included to help facilitate the necessary arrangements.
Kind regards,
Mweb Team
Thank you for providing the details. We've logged a request with the relevant team and requested that they reach out to you directly to assist with arranging the collection. The contact details and your request for a call as soon as possible have been included to help facilitate the necessary arrangements.
Kind regards,
Mweb Team
Best regards,