Cannot Cancel LTE Account Due to Online Error
The 02/01/18 being the first business day of 2018, I logged into my MWEB account to cancel my LTE service via the online portal.
When I tried to cancel, a pop-up said as it is a 12 month contract I cannot cancel. This is a month-to-month account I have not received a "free" router from MWEB.
I have called today to cancel but have been told I will be billed for February 2018 because I did not cancel yesterday.... but I couldn't, because of MWEB's error on my account.
Good Day james-johnston,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will continue to contact you until the query has been addressed.
Please bear with us during this time.
Kind regards
MWEB Client Services
Good Day james-johnston,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We will continue to contact you until the query has been addressed.
Please bear with us during this time.
Kind regards
MWEB Client Services