Cancels without refund and no communication

We paid for Mweb fibre on 12 January and were told that we would have wifi in 2 weeks. It’s been over a month since this whole ordeal started and we have no hopes of getting internet. Our order has been cancelled twice without refund (in fact the app tells us we owe them money) with the reason being that we do not have coverage. When we placed the order we were told that we do have coverage and upon speaking to someone at Mweb we were told that our area is indeed covered.

The communication is terrible and having your order cancelled every time they fail to meet their deadline without refund or any assistance with a way forward is infuriating. They also do not respond to their emails when emailing and the communication on the app is horrible. Whenever there is an issue you cannot use the chat function on the app and they do not seem to want to help.