Cancelling with M-Web is impossible!

<p>On the 8th of February we called M-Web customer care on +27 87 ********** , informing them we wish to cancel our “150GB Capped ADSL plus Uncapped Night Time Data” as well as our “2Mbps Standalone Line Rental” M-Web services.</p> <p> </p> <p>We were informed that we need to send an E-mail to ********** with a letter attached stating our intention.</p> <p> </p> <p>We sent the letter to ********** on the 8th of February.</p> <p> </p> <p>We however received no confirmation E-Mail from M-Web acknowledging our cancelation E-mail.</p> <p> </p> <p>Today, 17th February, we called M-Web to find out the status of our cancelation. We were informed that NO CANCELATION E-MAIL was received by M-Web. We were then transferred to the cancelation department, however after waiting for 55minutes we were not able to speak to anyone.</p> <p> </p> <p>We called M-Web customer care back and we spoke to a JKapp. We spent a significant amount of time on the phone with him trying to understand why our E-mail did not arrive. We resent the email a number of times, we also sent the email using the M-Web web mailer. In all instances the E-mails were not going through. We also E-mailed Mr Kapp directly ********** and he also did not receive the E-mails.</p> <p> </p> <p>Let me just emphasize that our E-mail system is hosted WITH M-WEB. What a joke??? How can you not be receiving E-mails that we are sending from your own SMTP server?</p> <p> </p> <p>The fact that M-Web is not able to receive our emails and the fact that we served our notice of cancelation on the 8th of February, is really a failing on M-Web's part.</p> <p> </p> <p>How are we supposed to cancel with M-Web? Its virtually impossible if they are not able to (or do not chose to) receive our cancelation E-mails and their cancelation hotline is never answered??</p> <p> </p> <p>Such poor, dishonest and frankly technically *********** service. One would have at least expected that a IT company would not have such dire IT problems. It certainly would never recommend anyone should ever use M-Web for any of their personal or business affairs. </p>