Cancelling mweb ******* customer service

Good evening

Its been 3 weeks that i have had a problem with our wifi i mean we pay R700 its been going on and off so my husband wahid called mweb once again waiting over an hour and a half,to get assistance all these people have been doing its putting us back and forth to technicians who cant even assist rather the one is telling us to change our roter,michael and cecil is telling us there is a power outage then the one lady is telling us we must replace it for R700,i mean for hell sake,does mweb not even assist in sending a technician out as long as they can debit our accounts they hapoy to assist its been on the record history that we have been logging complaints,the service we received was **** and not helpful,we requseted to speak to a manager,they have to email first then keep you waiting for another 30 min on the line this is bad customer service trully,we thinking of cancelling mweb and looking for a better service provider we never had problems before,and please dont bull**** us about loadshedding because loading shedding only occired this week this is an ongoing problem for the last 3 weeks