1 reviews | Active since May 2026
Cancelled order no refund after a week
I have written 2reviews nothing has been sorted I paid the upfront fee 1st May no communication no feedback. They then asked for proof of residence which I sent. Still nothing I cancelled the order on 13th May to which they promised my money would be returned to my account in 3to5 days still nothing . It's the 20th May no money in my account. You can't call them it takes around 30min to get moved from one number to the next. They are quick to deduct but slow with refunds. They are absolutely useless with information they give or require and each agent gives different information. I am sorry that I came across these people I regret it while heartedly. I want my money back that's all I want when is it being refunded.
We understand how frustrating and concerning this experience has been, especially given the upfront payment, cancellation request, and the delay in receiving your refund. This is not the standard of clarity or turnaround time we aim to deliver.We can confirm that our billing team has already been arranged to review your account and will be updating you directly regarding your refund status as a priority. They will investigate the timeline from payment through to cancellation and ensure you receive a clear, accurate update on when the refund will be processed into your account.We also take your feedback regarding inconsistent communication and long call wait times seriously. This will be shared with the relevant teams for immediate review.We appreciate your patience while this is being finalised, and the focus now is on getting your refund processed without further delay.
Kind regards,
The Mweb Team
We understand how frustrating and concerning this experience has been, especially given the upfront payment, cancellation request, and the delay in receiving your refund. This is not the standard of clarity or turnaround time we aim to deliver.We can confirm that our billing team has already been arranged to review your account and will be updating you directly regarding your refund status as a priority. They will investigate the timeline from payment through to cancellation and ensure you receive a clear, accurate update on when the refund will be processed into your account.We also take your feedback regarding inconsistent communication and long call wait times seriously. This will be shared with the relevant teams for immediate review.We appreciate your patience while this is being finalised, and the focus now is on getting your refund processed without further delay.
Kind regards,
The Mweb Team