Cancelled Account Frustrations

Good Day,

I would like to lodge a complaint with regards to my outstanding amount owed. I cancelled my Mweb Account on 1st October 2019 due to 3 reasons.

Inaccurate billing: I was meant to bill a pro-rata amount and instead got billed for both lines for one month. A total of R913

No Internet access: I had not had any connection for a number of weeks while the line was being upgraded and I work from home so you can understand why this is a MAJOR issue for me.

Lack of service delivery: I requested for the salesperson that I receive an 8Mbps line on that day my line went down for a number of weeks and only then came up again only to find out a week after the line was operational that my line would never receive the 8Mbps or even close to that as my house location was too far away from the exchange box, which was never communicated to me by the salesperson.

As I mentioned in my email and in the self-service under “My Queries” section on the 1st October 2019. I am willing to pay for the service rendered (or the lack thereof) Someone from the MWEBs accounts department just needs to inform me of this amount. As I am not willing to pay for an 8Mbps line rental as I did not receive this service at all.

Now MWEB is threatening to list me with the credit bureau which I feel is unfair as I have stated I am willing to pay what is owed but not willing to pay for a service I did not receive. I have listed this complaint on Hello Peter as well. Hopefully, there will be some sort of resolution soon.

It has been almost 2 months now with no resolve to this someone needs to sort this out urgently.